VVX and Skype contact directory
Howdy there i just assumed that, having a VVX410 with BTOE and SKYPE4B 2015, would use the exchange contact directory, to resolve incoming numbers e.g mobiles from internal staff is the VVX not...
View ArticlePolycom IP4000 "error loading 0004f2e3c81b.cfg"
Hello All I have been advised that my unit is no longer under warrenty or supported since 2015 We had a power cut a last week and since then the Polycom IP4000 unit keeps looping at start It brings up...
View ArticleSuggestion for Software Vendor to use Polycom
Hi, First of I am posting to look for suggestions, ideas, comments, recommendations. I am not sure if I am allowed to name our vendor that is being very difficult and unhelpful. Problem i am having...
View ArticleVVX 400 unable to register or retrieve an IP address
I accidentally did something dumb! I was switching some phones around in our conference room when I accidentally plugged in the ethernet cable of an analog Soundstation POE adapter into the ethernet...
View ArticleVVX D60 Base pairs with VVX 600, Handset does not
Hi guys. Have searched around for another issue like mine however it is very specific and I have yet to find a solution. Technical details below but TL;dr first. We have VVX 400s at our stores and VVX...
View ArticlePolycom VVX 5.5.1 - Call forwarding configured on server using dial code
Hi, The method of call redirection used by the Polycom VVXs when call forwarding is actived is causing us problems, if the extension is in a Call Centre Queue or Ring Group this redirects all calls for...
View ArticleSoundstation IP5000
Hello, I just purchased an IP5000 conference phone, and we are using a CS1000 phone system without SIP. Our other VOIP phones are Avaya 1120's. In configuring those I just add the TN to the handset,...
View ArticleSoundstation ip 5000 Admin Password
Hi All, What is the best way to go about getting the admin password reset if it is not known? Thanks
View ArticlePolycom VVX 1500 connectivity issue
I have purchased a Polycom VVX 1500 to use with my Asterisk server. For some reason, I can't ping the server on the phone or the phone on the server. I have another Polycom phone (VVX 500) with the...
View ArticleUsing remote pcap not working
No matter how I try to configure my phone to enable a remote pcap it doesn't work. Does anyone have an example of a working config or any feedback on mine? I've tried several configurations and here's...
View ArticleDND Disabled and call forwarding set up, but phone still goes straight to...
I have tried to disable my DND, while having a call forwarding number listed. I've tried to also disable the call forwarding setting, and the phone will not forward the phone call, nor will it ring...
View ArticleTrio on CUCM 8.5
Hi Polycom Team, Need your advise, our CUCM has a version of 8.5. DoesTrio 8800 can interoperate with this?
View ArticlePolycom Trio 8800 Visual+ dial plan configuration for VMR
We have trio visual+ that we enabled the experimental feature to allow for 3 lines instead of the usual 1 line Line 1 is allocated to our internal SIP PBX and works 100% however when we want to dial an...
View ArticleVisual and Audio alerts for Polycom VVX310
Hello everyone, We have a Polycom VVX 310 in our factory and we would like to have a visual and an audio sonore when the phone rings. Do you know if there is any way to do this ? Does the polycom have...
View ArticleRetry Interval for BLF subscribe for blf broadsoft implemetation.
Hi, We are facing a problem where polycom phones keep sending the blf SUBSCRIBES every 1 or 2s when it does not get a 200OK immediately. Becuase of delay in our backend servcies we are sending a...
View ArticleVVX 600 Switching VLANS
So currently We have VVX 600 on version 5.4.5 Only a few of them are having this strange issue that we cant replicate. All the phones are on a Voice Vlan. But a few of them go over the Data Vlan. the...
View ArticlePolycom 8800 Trio on CUCM
I've had success connecting other polycom devices to my CUCM. However this is the first Trio. The connection guide for the Trio to CUCM found here:...
View ArticleIn Call Transfer scenario,How To Send Blind SoftKey in VVX as a PUSH request
Hi,When Trying to perform Blind Transfer in VVX 500(Version 5.5.1) Phone using PUSH request, The steps are After Call Connected 1) Transfer Key PUSH(Success) 2)Select Blind transfer(Failed) . Since...
View ArticleLine Usage
We have the POLYCOM VVX 410/411. We have multiple people in different offices answer the incoming phone calls. Is it possible to see if someone is already on the phone (or a line is being used)? For...
View ArticleCall Park with asterisk
I am just wondering if anyone has issues in the following scenario. Receptionist recieves a call on her polycom vvx 410 phone. As she is talking on that call another call comes in and flashes her...
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