Hi,
The method of call redirection used by the Polycom VVXs when call forwarding is actived is causing us problems, if the extension is in a Call Centre Queue or Ring Group this redirects all calls for those Queues or Groups rather than just calls direct to that extension.
Our platform uses dial codes for configuring forwarding options which (unlike the Polycoms implementation of this feature) only forwards calls which are direct to that extension so does not effect Queues or Groups. Unless the dial codes are used there is also no way for someone to see that forwarding options are configured for that extension when navigating our portal.
We've implemented the forwarding dial codes on Yealinks and we were wondering how to do this on the Polycom VVXs?
For example, when the user enables call forward always this should dial a code followed by the number to forward to.
This should be fairly straight forward but as we're struggling to find how to achieve this ourselves we just need someone to point us in the right direction.
Thanks,
Shaun