VVX 350/450 randomly restarting and freezing
We have some VVX 340/450 that sometimes reboots automatically after they hang up after a call. My VoIP provider is a local ISP. This is happening on some phones connected to a computer, and some...
View ArticleHow do I transfer Speed Dials from one phone to another on a Polycom VVX phone?
Hello, Is there a way to transfer speed dails from one phone to another? The phone is a Polycom VVX 300 Desktop phone.
View ArticleDoes Polycom VVX [BLF] send SIP Notify Messages to it's SIP Server First? or...
Apologies if it's a silly question. But I'm using Asterisk 18.15.0 and I want to know for sure if Asterisk is sending SIP Notify Messages to Polycom VVX phones, or are the Phones them selves sending...
View ArticlePoly Edge b20 Google Workspace SSL Certificate
Hi everyone ! My Company is starting to use Google Voice as IP PBX solution and for deskphone we are using Poly Edge b20. As a Security Information recomendation, we need use 802.1x TLS to permit the...
View ArticleVVX410 won't sign in. But a phone that was signed in brough over will work.
Hello, I'm new to the community and hope someone can help me figure out this issue. We have 3 sites and the phones will not sign in at 1 of them. But if I sign in a phone and bring it over it will work...
View ArticleVVX 501 Initial Setup splash screen
Hey All!Just upgraded our phones to 6.4.5 and a bunch of the vvx 501's are showing an initial screen saying to press start to initiate the initial setup, The other option is cancel. The screen stays up...
View ArticlePagination on VVX350 - BLF Not Showing Up on Phone
Hi there. I have a vvx350 running UC Software Version 6.4.4.3219.I am trying to locate more documentation on the Pagination feature. I have successfully enabled pagination on my phone and can now...
View ArticleVVX 600 w/ Google Voice (Workspace)
Wondering if it is possible to connect the VVX 600 to the paid, Google Workspace version of Google Voice?I'm open to adapters, dongles, ATAs, 3rd party firmware, etc. Thanks!
View ArticleEFK Macros Failing Suddenly
Hi All, It was requested by our PBX to open a ticket with Polycom. Seeing as these phones are out of warranty, I am checking with community instead. Since Friday (6/16), we have had a group of phones...
View ArticleRingtone setting
Hello,how to configure Different ringtone for Extension call and Inbound Calls?hopefully a one-size-fits-all solution for all models
View ArticlePolycom VVX201 Music on Hold volume adjust
Hi,I am using Polycom VVX 201 phones.I would like to check for Polycom VVX 201 phone, How only Music on Hold volume can be adjusted?Is there any way so that i can reduce or increase Music on Hold...
View ArticleRE: How to setup SLA and SCA Call Hold Reminder Chirp on all SLA and SCA VVX 450
I need to setup Shared Line Appearance(SLA) and Shared Call Appearance(SCA) on my VVX 450 to have multiple phones have a Hold Reminder chirp when a call is put on hold on any SLA and SCA.
View ArticlePolycom VXX 411 internal extension dialing only
Hello, we have a few of these phones running the latest FW and would like to use some of them to dial internal extensions only. These are public facing phones and cant dial any numbers other than other...
View ArticlePoor audio quality on VVX 150 and VVX201 phone when using handset versus speaker
We are currently having an issue with both VVX150 and VVX 201 phones where the audio is chopping when using the handset, but is clear when using the speaker. Any suggestions on what the root cause is?...
View ArticleUnable to answer calls using EHS APP-51
I have a Poly CCX500 running on version 7.0.2.1072 and am trying to use an EHS App-51 cable with my Plantronics C054 headset to no avail. I should be able to pick up calls by hitting the headset button...
View ArticleUpgrading Firmware Via FTP Server
Hi Everyone, We are currently attempting to move our FTP files off of our local application server. The phone I am using for my first test is a VVX 350 running the UC softwareHomePhone InformationPhone...
View ArticleREST API on VVX/Edge devices and restart
Hello!I'm using Polycom Edge E220 ( 8.1.2.1128 software) and VVX 250 (6.4.4.3178).While trying to restart phones via REST API I'm getting# curl -k -X GET -H "Content-Type: application/JSON"...
View Article[Software] Edge B Software 1.1.0 was released
Hello all, we have just released Edge B Software Poly Voice Software Lite version 1.1.0 What’s New Poly Edge B Series IP phones. PVOS Lite 1.1.0 includes the following features:• Customize the Display...
View ArticleReset D230
I was given a couple of, what I believe to be, refurb D230s, and have tried factory resetting them, but they seem to maintain the provisioning values from a previous provider. I have tried to manually...
View ArticleEdge E550 Bottons require lots of force
Hi,I am testing the E550 with zoom. The four large buttons under the display require quite a bit more force than the others to trigger. Has anyone else experienced this?Thank you
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