Hi,
First of I am posting to look for suggestions, ideas, comments, recommendations.
I am not sure if I am allowed to name our vendor that is being very difficult and unhelpful. Problem i am having is.. we have over 450+ phones. Prior to moving to a different platform, they said the switch for 30 phones will be under 2 hours but ended up being 14 hours. Another site with 80 phones, they said it would take 2 hours ended up being 6 hours but only 90% completed Another site with 300+ phones would take 4 hours ended up being 30 hours (14 on Sat and 16 on Sunday). On top of that, they were not able to configure speed dials on side cars, not able to convert 14 IP670 phones, not able to resolved URL disable on 3 IP6000 phones, we have random phones drop with URL disabled. These are the major issues.. minor issues is another whole laundry list. All that being said, with my effort and time of pushing them to resolve they came back saying the configuration issue is due to a back end upgrade and they have to complete a service recovery in order for all those major and minor things to be resolve. I call this BS, excuse is to buy them time because they only assigned us one VOIP engineer and she has no idea what she was doing. She was reading a documentation. On top of that they are working on other migrations, cause she said so herself.
I called Polycom directly and they were unable to help. They said hardware is theirs, software is the vendor. I asked if i can get a list of recoomendations of vendors but understandble that they are unable to provide. I am wondering if it is okay to ask for anyones input and ideas.
Please let me know, I look forward to hearing from anyone.
Thank you in advance.