[Software] VVX UC Software 5.7.2.1277
Hello all, UC Software 5.7.2.1277 maintenance release and release notes are now publishedon the Polycom Support web page. http://support.polycom.com What is included in this release? Customer...
View Articlemsg.bypassInstantMessage on VVX 501
Phone: VVX 501Software: UC 5.7.2.1277VoIP Server: SIP (Asterisk)Provisioning: Config files, HTTPS Does the msg.bypassInstantMessage parameter work with the VVX 501 (Messages button on home screen)? I...
View Articlehow to disable on-hook dialing
HiCan anyone provide the right configuration syntax to disable the on-hook dialing feature in the VVX handsets. Just to be clear I want to disable the functionality where user can dial number from key...
View ArticleTimeout
Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When we make a...
View ArticleVVX310 - LAN/PC ports speed problem
Hi and welcome, as this is my first post here. I'm having problems with VVX310 phones. Both have been upgraded to the latest version 5.7.2.1277 and been restored to factory settings. Now, the thing is...
View ArticleTrio Ringer Volume Reset
Is there a way to reset the volume settings on the Trio's back to 50%? My Trio's are connected to RPRM and I have a provisioning window set for 3-5am. I would like to be able to have the volume set...
View ArticleCan't make or receive calls on VVX 601 between two units on the same network
Hello, I am in dire need of assistance. Thank you in advance if you're able to help. I'm setting up a new phone system with Jive using this unit. I can make outbound and inbound calls to other handsets...
View ArticleRemove Conference softkey
I am using VVX300 phones and running on UC 5.2.7. I am trying to hide the conference call soft key. I have looked through the device.cfg, feature.cfg, and the site.cfg. I have even tried to add...
View ArticleVVX 411 Separate Number Sources
Are the VVX 411 VoIP phones able to separate number sources? In other words, accept incoming/outgoing calls from provider A (ringcentral) and also provider B (skype for business) - 2 phone numbers...
View ArticleRealPresence Trio 8800 How to dial SIP URI and Join Zoom Meeting
I have 200+ Polycom IP 5, 6 and 7k phones, plus a few Trio 8500 and 8800s. I have them all on the newest firmware. Unfortunately they're all bought by other departments on campus that don't...
View ArticleHelp with Polycom SoundStation IP 6000: provision & join conference call
Hi,I have a Polycom IP 6000. Can somebody here please help??I got several issues with the polycom:- When we try to use the polycom to call to our customer conference birdge. The conference bridge asks...
View ArticleTrio 8800 version 5.5.4.2255 Unable to dial # or * on SIP Call
Hi Guys much smarter than me, We've purchased three Polycom Trio's recently with the hope of moving to a Skype platform - in the interim however we are using these as SIP phones on an existing Mitel...
View ArticleLimit on BLF fields (With VVX expansion)
Hi, i have a strange BLF issueVVX600, Color keypannel, SIP/Broadsoft, UC 5.6.1.1740 In Broadsoft i asign the maximum of 50 BLF entries, the screen stays blank. I figured out, the maximum entries what...
View ArticleIp 5000 cannot make consecutive calls
Tests : 1 - ) Any consecutive calls toward IP5000 are normally received on Ip50002 - ) A call from Ip5000 to another phone is normally received.3 - ) If a fisrt call is dialing from IP5000, we are...
View ArticleBLA Line Seize Race Condition
According to the BLA draft https://tools.ietf.org/html/draft-anil-sipping-bla-03#section-6.2, when a phone attempts to seize a bridged line appearance (e.g. NOTIFY with state=trying) and another user...
View ArticleSound Station IP7000 I cant see the menu provisioning server
I tried to upgrade the version 3.3.3 to 4 and in my phone dont have the option provisioning server.
View ArticleConfigure SNMP on Trio 8800 & Visual+ and Polycom RealPresence Group 500 / RP...
Hello CommunityIs there a way to monitor the above systems via SNMP? We have a central monitoring system in which I also want to monitor our Polycom systems. I haven't found anything suitable in the...
View ArticleVVX601 and Color Side Car
I have a VVX601 and a color side car. I also have a VVX600 with the same color side car. The lighting on the VVX601 side car is quite a bit dimmer than that of the VVX600. Does anyone else see this on...
View Articlelock ringer volume Polycom Soundpoint IP 331
I have several employees who turn their volume all the way down & often miss calls. Is there a way to prevent them from turning it down?I have searched the community, and only find very little, and...
View Articlevvx410 phone does not recognize extension module
I have a vvx 410 phone that does not recognize an expansion module (2201-46300-01). I have tried this module in other phones and if it works. The phone I have installed the latest firmware version...
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