Firmware Update U.C Software 5.3.1
Hello,i set up a ftp local server with differents versions who works like a charm.I need to downgrade some polycom with version 5.3.1.0436.I download from the polycom website :...
View ArticlePolycom Trio 8800 error orange
Hi everyone,I have a problem with polycom trio 8800 when making a video SIP call.In the screen appear a piece orange color in a short time then away.Only 4 site is problem in total 14 site, and we...
View ArticleWAV file playback on Mac computer
I have a recorded call on the USB memory stick thats inserted in the VVX 601. When I remove the USB stick and insert into my MacBook, I see a lot of files on the USB stick, however, I can't locate any...
View ArticleVVX400 Keypad Not Working
I have a VVX400 and the keypad 1,2,3 and up arrow wont work. i ran the hardware diagnostics and of course whn i press 1,2 or 3 and arrow up it doesnt register. what else can i do?
View ArticleHow to reset to the factory settings VVX 600 using ftp provisioning server
Dear Community, I try to reset to the factory setting 100 pcs VVX 600 and 300 series (UCS 5.7.1 firmware) using FTP provisioning server.All configuration between FTP server and VVX's is configured...
View ArticlePolycom Trio LDAP
Hi, I am going around in circles so hoping someone might be able to help me?I am using: Polycom Trio 8800UC 5.5.4.2255 (latest firmware)SIP is provided by Mitel So far we have been using Trio's for...
View ArticleDisabling dial pad and other keys on VVX 201 using provisioning
Hello,I am trying to diable as much keys as possible on a VVX201 using provisioning. My configuration:Telefonmodell VVX 201 Teilenummer 3111-40450-001 Rev:A MAC-Adresse 64:16:7F:85:F9:C9 IP-Modus...
View ArticleDialpad for GTM calls is not working
Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When we make a...
View ArticleSIP vvx 310 multiple register with SFB
Dear;My question is the following story with a vvx 310 with SFB (P / N: 2200-46161-018), my question is if this phone model supports multiple SIP registrations and instead of using the SFB account I...
View ArticleLeave handset enabled while on speaker
Good afternoon to all, Is there a way to leave handset enabled while on speaker.Scenario - Your on a call you want others in the office to hear so you hit the speaker button but continue holding the...
View ArticleIssue: Cannot access admin via IP web utility (VVX500)
I am trying to log into the admin side of the Polycom Web Configuration Utility via the phone's IP address (model# VVX500) but I can only access the 'user' side. I need the admin side to change the SIP...
View ArticleIntercom feature
Please direct us to a resourse that describes how to configure the intercom feature and hands free paging on a VVX 601 with Skype for Business enabled. There was no documentation on this provided with...
View ArticleHow can I find out the DND Status of VVX Phones remotely
Hi All,Been searching for some time on the subject with no luck. I've gone through phone state polling but its just returning Active/Inactive (phone in use/idle) but nothing like on DND mode or not. Im...
View ArticleBLF transfer scenario configuration
Hi all, I'm starting with Polycom configs and it's also my first time posting so bear with me :) I was asked to make this scenario happen:VVX410 with 3 expansion modulesThey want to answer a call and...
View ArticleEFK "Transfer to VM" on VVX configured with multiple registrations
Hello, I have encountered a scenario where our EFK action string for our "Send2VM" softkey is failing. Typically we use the following on phones configured with a single registration and it works just...
View ArticlePolycom VVX 411 connect to Apple Earpods
Is there anyway to connect a Polycom VVX 411 phone to Apple EarPods with 3.5 mm Headphone Plug? Thanks.
View ArticleIP 5000 downgrade
I have an IP 5000 that I need downgraded to a later version. Currently it is on version 5.0.8.0935 and I need it on 4.3.1, 4.0.4, 3.3.3, or 3.3.2 in order to function with the version of Asterisk that...
View ArticlePolycom VVX 410 losing local contacts regularly
Hello A customer of ours is having some regular issues where there local contacts that have been entered are being lost. This is being caused by a reboot of the phones after a loss of connection. We...
View Article[Software] UC Software 5.7.2.1277
Hello all, UC Software 5.7.2.1277 maintenance release and release notes are now publishedon the Polycom Support web page. http://support.polycom.com What is included in this release? Customer...
View ArticleSoundstation ip 5000 compatibility with Avaya Aura 7.1
Hi,I have a problem with a soundstation ip 5000 with Avaya Aura 7.1.When i call the phone i am unable to unhook. The phone ring but i can't unhook.The sip line is register , all parameters are good....
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