Mute Call Waiting - VVX 500 on 5.6
I have a user that needs to be able to have call waiting for all calls into the business, but needs to be able to mute the call waiting. His complaint is that the person on the other line will not...
View ArticleDisable Call Waiting Feature
Hi Team, Is there a way to disable the call waiting feature all together on a Polycom VVX phone? We are currently using the 5.4.5 firmware and I have looked through the admini guide and I cannto seem...
View ArticleWeb conferencing phone number plus conference code
Is there a way to program the Trio 8800 with a Join.me phone number, then the conference code and presenter code so that users only need to select it from a directory? This would need to be on the...
View ArticlePolycom ip 7000 don't receive name display in calls.
A company is using the polycom ip 7000 with huawei unified session manager.We have a problem with the name display when getting an inbound calls. The named is funcionality with the phones but in the...
View ArticleAfter updating my Trio 8800 firmware, Trio stop working. Please help?
After updating my trio 8800 in to the latest firmware 5.5.4.2255 version, the trio won't start.please look into the attachment for reference. All i see is the Android Recovery mode symbol. I tried...
View ArticleSoundstation IP 560 bottom round port
On all our phones there looks to be a 3.5mm headphone jack on the bottom right. I can't find in the documentation on what this port is used for nor does it show any icon on the phonesets indicating a...
View ArticleChange default password for 1692 IP Conference Station
Hi How do I change the default password on a 1692 IP Conference Station? I can't see an option for it in the web GUI, or on the phone Menu. This has been flagged as a security issue Thanks
View Articlesecond user removal on Polycom VVX400
Hi, I have a Polycom VVX400, UC software version 5.6.0.17325. We are trying to remove a second user that is listed below the main user name, see attached image. The second user had access to the main...
View ArticleExternal speaker/mic for SoundStation IP560
Has anyone ever found any solution to add an external extended speakerphone option to SoundStation units? Ideally it would be something like the old Polycom communicator but just for the telephony...
View ArticleSoundstation IP 7000 3 way conference calling
Hi, I have been truing to conduct a 3 way conference call on my soundtsation IP 7000, however when the second party is connected, and phone display "Active:Conference", i am still unable to hear the...
View ArticlePolycom Phone with Asterisk
Can you pls help me to config 301 ip phone on asterisk .as i am unable to set phone user id and password:Getting below message: chan_sip.c:28490 handle_request_register: Registration from...
View ArticleDefault Username and Password for the IP of 32x/33x phones and Connecting to...
I'm trying to set up a pair of 32x/33x phones as IP phones and I couldn't seem to find the proper username and password to log into my phone's IP. As well my phone is stuck in factor settings as it...
View ArticlePolycom VVX410 - Queue calls stop ringing after 1 minute
Hello all,We have several Polycom SPIP331 devices working with a 3CX PBX.Queue calls are expected to ring on agents extension for 8 Minutes, however after 1-minute call stops ringing on the phone....
View ArticleEFK softkey to post data to server
Hello,I'm using a VVX600 device, with a version of: 5.7.0.18267I'd like to know if it is possible to configure a softkey to send data to a server during an active call. I coudn't find any EFK macros to...
View ArticleMax length for expansion mic cables?
Does anyone know if there's a maximum recommended length if we made our own wires and crimped RJ-9 connectors on them to lengthen the distance from our Sound Station IP 6000 to our 2201-07155-601...
View ArticleIs There a SIP Source Address Filter for IP331 phones or some equivalent?
Hi, I've got phantom calls ringing one of the two IP331s my company purchased and I was wondering if there were any sort of filtering options for incoming calls to validate them? Thanks,-Andrew
View ArticleUnalbe to add third particpant on 8800 polycom Trio phone
UC Software Version 5.4.5.9658 Polycom Trio 8800 was able to connect and merge two calls and once we are trying to dial third call it is giving us a busy tone. Please can you help us to enable this...
View ArticleTrio 8800 - Export contact list
Is there a way to export locally saved contacts on from a Trio 8800 5.5.4.2255 to another Trio 8800 5.5.4.2255? Phone InformationPhone Model Trio 8800 Part Number 3111-65290-001 Rev:A UC Software...
View ArticleVVX310 Keypad Issue
Polycom Community- Is there a known issue of keypad and navigation keys not working after a period of usage (after 1 year) for vvx310? It has been identified that when these phones use up significant...
View ArticleTrio 8800 Zoom interoperability button stopped working
The zip file posted to this thread used to work, but is now just going to fast busy when users push it....
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