Hello, I am in dire need of assistance. Thank you in advance if you're able to help.
I'm setting up a new phone system with Jive using this unit. I can make outbound and inbound calls to other handsets outside of this office, but between two units on the same network here, they're not registering that they're dialing when dialing the extension or full number plus extension.
I've tried upgrading and downgrading the software (currently set to
5.6.2.1593). Jive technical support has tried for over a week to find the issue, but they're not seeing anything wrong on their end. I've worked with them in the past, and the setup was not nearly this painful.
Here is the full error log when trying to dial by extension OR by dialing full number and extension:
0523110131|cap |4|00|[SoVidVideoCaptureManagerC::captureFrameAndProcessLoop][ERROR] No active camera channel found! noActiveCameraChanCt=17 0523110200|clist|4|00|dbIO::processResult:no response 0523110403|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523110623|cap |4|00|[SoVidVideoCaptureManagerC::captureFrameAndProcessLoop][ERROR] No active camera channel found! noActiveCameraChanCt=33 0523110700|clist|4|00|dbIO::processResult:no response 0523110713|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523111036|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523111359|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523111731|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523112035|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523112414|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523112812|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523113155|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523113547|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523113854|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523114223|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523114526|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523114845|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523115219|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523115552|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523115920|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523120039|hw |5|00|Task ended without calling rtosTaskEnd() name=tTCPListen176 0523120242|hw |5|00|Task ended without calling rtosTaskEnd() name=tTCPListen154 0523120257|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523120629|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523121023|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523121356|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523121701|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523122101|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523122410|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523122810|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523123205|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523123603|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523124001|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523124317|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523124648|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523125026|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523125423|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523125808|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523130115|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523130504|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523130845|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523131153|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523131522|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523131843|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523132201|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523132515|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523132820|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523133148|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523133455|pps |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 0523133459|clist|4|00|dbIO::processResult:no response 0523133736|cap |4|00|[SoVidVideoCaptureManagerC::captureFrameAndProcessLoop][ERROR] No active camera channel found! noActiveCameraChanCt=65