Issue with Expansion Modules
VVX300 (v. 5.6.0.17325) works fine when answering incoming calls until I add the VVX Expansion module. With the expansion module attached when a incoming call is received it no longer shows an external...
View Article3cx and polycom
I have talked with my reseller to upgrade 3cx to V15.5 and he has stated that this will cause all of my polycom phones to randomly restart. We currently have SoundPointIP 450s and VVX410s throught the...
View ArticleSoundstation IP5000 SIP Configuration
I have a Soundstation IP5000 that I am trying to configure for SIP.Phone details:Phone ModelSoundStation IP 5000Part Number3111-30900-001Rev:HMAC Address00:04:F2:FA:C8:9CIP Address10.10.0.155UC...
View ArticleTrio Visual+ background image dimensions
We are trying to design a background image for our Polycom Trio.This is specifically for the image that displays on the TV (the Visual+) We would like to know two things:The specific dimensions for the...
View ArticleSoundStation Duo - Error: application is not present
Unfortunately I can't get my SoundStation Duo to work. On boot it first tries to load a new configuration and update, den shows the following error: "Error: application is not present"I've already...
View ArticleVVX500 - Screen stays off on buddy status change
I upgraded our VVX500 phones from 4.0.4.2906 to latest (5.6.0.17325). We have power saving enabled so screen turns off. When one of the 11 buddies on the home screen has a status change (ringing, on...
View ArticlePolycom VVX Buddy Watch
I simply want to monitor the phone to know if they are on the phone, idle, or phone offline. So I understand that the attendance section is for Montioring, Answering, Etc, the registered extensions...
View ArticlePolycom VVX Expansion Module
The cable between the side car and the VVX 311 got damaged and I want to replace it with a custom, longer cable to reach around the monitor so that the phone is on one side and the expansion module is...
View Article[Software] UC Software 5.6.1
Hello all, we have just released UC Software 5.6.1.1740 rts27 Polycom UC Software 5.6.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined]Polycom UC Software 5.6.1 for VVX...
View Articlevvx500 stopped working, no DHCP found
I have used a VVX500 for over a year without problems. On Friday the system stopped having sound in nor out, but I could hear the phone ring inbound and outbound. However, as soon as either end would...
View ArticleProvision IP550 not auto-provisioning using http? Really stumped.
Let me explain. I have a soundpoint ip550 with 4.0.13.1445 firmware. I'm using fusionpbx.I set dhcp option 66 to 'http://domain/app/provision' on my microtik.The fusionpbx server creates the mac.cfg...
View ArticleCannot upgrade a Soundstation IP 5000 / cannot contact boot server
I have searched the boards, Google, etc. and have not found a solution as to why I cannot upgrade my Soundstation. I have bootrom 4.3.1.0440 and SIP 3.3.3.0069. I have reset the phone with the...
View ArticleVVX1500 hangs and reboots when trying to dial a contact from search result in...
Hi, VVX1500 hangs and reboots when trying to dial a contact from search result in local phone directory. Steps to reproduce:- Press (Dir) button on the phone.- Select (1 ) Contact Directory- Press...
View Articlewhat SIP INFO is used in Polycom devices for updating display information...
Hello, could you please advise what SIP INFO is used in Polycom devices for updating display information within the already established SIP connection? We are using device SoundStructure SW...
View ArticleGuide of log codes
Hello, good day to everyone I would like to ask for your help to know if there is a guide or some document where all the definitions of the codes that send the logs of the polycom equipment Example...
View ArticlePolycom VVX 400 Consultative Transfer
Dear ALL,I have a Polycom VVX 400 running the Lastest Firmware 5.6.0 with S4B .I am trying to create a Transfer Button for the Consultative Transfer for a specific Number.The following is the...
View ArticleVVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting...
Hi all, Long time lurker, first time poster.I'm not awfully sure where the following behaviour is set. I have a call pickup BLF key set on my handset, which dials *8 (call pickup feature code on PBX)....
View ArticleHow to set the speaker volume via the web interface on a VVX 101?
Hello, I configured a VVX 101 to auto answer on speaker (because I am using it as an intercom to speak with delivery men). I adjusted the volume on speaker to maximum (using the + / - buttons on the...
View ArticleDisplay name limit for extensions
Hello, Our phones are set up with a list of extensions that we can dial out of using the buttons on the sides of the screen (VVX). I'm guessing that since there are buttons on both sides of the screen,...
View ArticleLogin with enhanced keys
Hi all,Iam trying to create custom softkey for simplified user login. I dont need from user to input password and need to keep as simple as possible. I have VVX 301 with 5.6 firmware. User should press...
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