Hi all,
Long time lurker, first time poster.
I'm not awfully sure where the following behaviour is set.
I have a call pickup BLF key set on my handset, which dials *8 (call pickup feature code on PBX). When I pick up a call using this BLF key and try to transfer, my screen displays "SIP: ", expecting a SIP URL.
I know I can simply press "Number" and enter the destination extension number, but it is inconvenient for my users.
This particular behaviour only happens in this exact scenario. Dialing *8 instead of using a BLF key programmed to dial *8 defaults to Number rather than SIP URL, which is the behaviour I want.
I would be grateful for any assistance with this.