Dear ALL,
I have a Polycom VVX 400 running the Lastest Firmware 5.6.0 with S4B .
I am trying to create a Transfer Button for the Consultative Transfer for a specific Number.
The following is the configuration:
<!-- Set Default Transfer Type !-->
<call call.defaultTransferType="Consultative"/>
<!-- Enable Custom Configuration for the Feature Keys !-->
<feature feature.enhancedFeatureKeys.enabled="1"/>
<!-- Set the SoftKeys Configuration !-->
<transfer softkey.1.label="Manager-Blind" softkey.1.action="861$Trefer$" softkey.1.insert="1" softkey.1.use.active="1" softkey.1.enable="1"/>
<transfer softkey.2.label="Manager-Cons" softkey.2.action="861$FTransfe$" softkey.2.insert="2" softkey.2.use.active="1" softkey.2.enable="1"/>
<transfer softkey.3.label="Manager-Direct" softkey.3.action="861$Invite" softkey.3.insert="3" softkey.3.use.active="1" softkey.3.enable="1"/>
SoftKeys 1 and 3 work fine but Sofkey 2 does not do any transfer, The phone just sounds a dialing tone and then stops when the key is pressed .
On the contracy , with the same configuration on a VVX 500 and VVX600 with the firmware 5.6.0, all 3 softkeys work .
Sofkey 2 calls extension 861 once pressed putting the incoming call on hold . When pressed again "sofkey2" transfers the call thus making a consultative transfer.
Does FTransfer work for some Polycom Phones ? Is not it firmware related ? How to achieve the same behavoir on a Polcyom VVX 400?
I am looking for a document that shows all the possible xml tags and options on the VVX phones but the information in the avaliable documents lacks all possible tags and options .
Your Support is highly appreciated ,
Best Regards,
mitani