ECCN / Schedule B numbers
Hi, Is there a master list containing the ECCN / Schedule B numbers for all available Polycom equipment? I can find one for Cisco equipment but not one for Polycom. Any help appreciated.Thanks!
View ArticleVVX disable incoming caller id
VVX 600 / FW 5.4.4.3041I'd like to have incoming caller ID disabled for a group of users that need to accept calls as anonymous for privacy and security reasons. How can this be done?
View ArticleVVX310 Digest Username blank
Hi, Trying to register to an asterisk server and although I have set my extension in authentification > User ID looking at a trace its showing as Authorization: Digest username="" . How can I...
View ArticleTrouble Provisioning phones with FTP server
We have been having issues getting our Soundpoint IP 321 phones to contact the provisioning server over the internet. At first I was thinking that our firewall was blocking the traffic, but after...
View ArticleRe: Brand new IP 6000 Stuck at welcome screen
Hi, I am installing a Polycom Ip 6000 conference phone and after unboxing and connecting to a POE, it is stuck at the Welcome Screen. Been stuck fro a couple of hours. Even after unplugging and...
View ArticleSoundStation IP 5000 Mic Volume / sensitivity low
Hi Team,Need help, why the Polycom Mic volume is too low, meaning when on call (direct phone / from Laptop) we have to speak in a loud voice or speak near the mic to be able heard by our partner. we...
View ArticleQoS packets from VVX410
Currently all VVX devices are daisy chained to client machines. I am trying to setup QoS settings both on the phone and our endpoints. Since the phones and computers are connected to one another,...
View ArticleVVX300 handsfree microphone sensitivity
VVX300 UC 5.5.1.11526 Hi, is it possible to change the sensitivity of the handsfree microphone?? In some cases we want it a little bit louder cause the other side can't hear us clearly. Thank you
View ArticleSoundStation IP 7000 setup for 2 wireless lapel microphones simultaneously
Hello Community, I have the following and wonder if anyone has ever tackled this scenario: Phone Model: SoundStation IP...
View ArticleVVX BLF Programming
I am fairly new to Polycomm VVX programming. I have a freePBX setup and was quickly able to get several VVX410 phones programmed and working. I wanted to go in and start programming the BLF buttons...
View ArticleSNMP on Trio 8800 & Visual+
Hi, We have deployed a number of Trio's 8800 with Visual+ devices (Current Version 5.4.5) but would like to include these into the business Service Management discovery capabilities. These discovery...
View ArticleDowngrade firmware on vvx 310
Hello, Is it possible to downgrade firmware on vvx310? For example downgrade firmware from 5.5 to 5.2 or 5.2 to 4.1? Thanks
View ArticleStoring Asset ID in RPRM alongside the MAC/Serial Number
Hi Has anyone tried to store a company Asset ID in Resource Manager (RPRM 10) alongside the device? We have a company asset register and the processes of procuring and deploying any device will assign...
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[FAQ] Troubleshoot Video issues on a Polycom Trio
How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video. The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking...
View ArticleHide Incoming Numbers VVX410
Hi there, We're currently setting up an anonymous listening service and the building that is hosting us requires us to use the Polycom VVX410 phones. As the service is anonymous, we need to find a way...
View ArticletcpIpApp settings not being taken, no errors, can't figure out why.
Hi, I've been trying to figure out why, when some parameters are uploaded, nothing happens. Sometimes I can see the changes, sometimes not. I know there's a lot of reasons why this might be, but a...
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[FAQ] Improved Opensip Registration Fail-over Support
Since UC Software 5.5.2 the Polycom Trio supports up to three registrations which the Phone can failover once the main server goes down. This can for example be used with a Cisco Call Manager as...
View Articleregister trio 8800 to pexip
I've got trio 8800 on base profile that I want to register to our pexip mcu. here's the details we have- sip uri- 1234@example.comuser- adminpassword- password1 I've tried putting in all combinations...
View ArticleECCN / Schedule B numbers
Hi, Is there a master list containing the ECCN / Schedule B numbers for all available Polycom equipment? I can find one for Cisco equipment but not one for Polycom. Any help appreciated.Thanks!
View ArticleVVX disable incoming caller id
VVX 600 / FW 5.4.4.3041I'd like to have incoming caller ID disabled for a group of users that need to accept calls as anonymous for privacy and security reasons. How can this be done?
View Article