VVX310 Digest Username blank
Hi, Trying to register to an asterisk server and although I have set my extension in authentification > User ID looking at a trace its showing as Authorization: Digest username="" . How can I...
View ArticleTrouble Provisioning phones with FTP server
We have been having issues getting our Soundpoint IP 321 phones to contact the provisioning server over the internet. At first I was thinking that our firewall was blocking the traffic, but after...
View ArticleRe: Brand new IP 6000 Stuck at welcome screen
Hi, I am installing a Polycom Ip 6000 conference phone and after unboxing and connecting to a POE, it is stuck at the Welcome Screen. Been stuck fro a couple of hours. Even after unplugging and...
View ArticleSoundStation IP 5000 Mic Volume / sensitivity low
Hi Team,Need help, why the Polycom Mic volume is too low, meaning when on call (direct phone / from Laptop) we have to speak in a loud voice or speak near the mic to be able heard by our partner. we...
View ArticleQoS packets from VVX410
Currently all VVX devices are daisy chained to client machines. I am trying to setup QoS settings both on the phone and our endpoints. Since the phones and computers are connected to one another,...
View ArticlePolycom phones eat Wake on Lan / WOL messages?
We're trying out VVX 501 phones (with the latest software: 5.6.0) -- with PCs connected through the phones' second ethernet port. It seems like they eat Wake on Lan packets -- which we were previously...
View ArticleUC Software Error Messages
Hello, Could someone please point me at overview/index of error messages (which can be) displayed on phone's LCD in various warning/error conditions? I've searched using "error DHCP failed" as a...
View ArticleVVX, 802.1x and certificate issues.
I keep having issues trying to get 802.1X working in my test enviroment with my VVX 310. It works fine with any computer(mac or windows), wired or wireless,and on cellphones. For a little background i...
View ArticleVVX 411 Set Headset as default audio path
Hello,I have a VVX 411 and using a Sennheiser D10 wireless headsets, we also have a device provisioning server, i have added the following overrides but i am unable to set the headset as the default...
View ArticleVVX 500 Headset
Any suggestions on best headset for VVX500 & quality of a wireless one? When using headset is speakerphone disabled automatically or can headset & speakerphone both be used in a conference room...
View ArticlePolycom VVX400 configuration errors
Hi, I am provisioning a Polycom VVX400 and getting errors, but I am just trying to find if there is somewhere that I can get more details on what the errors are. In Settings -> Platform ->...
View ArticleTrio 8800 miracast with windows 10
Hi guys, I have some trio 8800s and we and trying to share local content from surface hubs and some laptops on windows 10 using miracast/wireless display but keep getting a error- display failed reason...
View ArticleUCS release to update to
HelloI'm currently working on VVX 300 with UCS 5.3.0 and I want to upgrade UCS version.I saw that 5.5.3 was released after 5.6.0, so is more recent than 5.6.0 Do i have to upgrade to UCS 5.6.0 or 5.5.3...
View ArticleVVX 400 park calls
I have a question regarding park calls using a Polycom VVX 400. Senario: Incoming calls gets answered and placed in Park 1another calls comes in and gets placed in Park 1Now I have two calls parked in...
View ArticleProper syntax for overrides in config file?
Running UCS 5.4.0.5841 on mostly VVX phones. We use 2600hz.com's provisioning server, which allows for a simple config override by including another URL. We point this to an https server on our site...
View ArticleConfig file polling interval for supplementary config files
I've found the "prov.polling.enabled" and other polling config options, but it's not clear to me from the FAQ on how this relates to polling for additional config files that are included from the main...
View ArticleChanging payload size does not appear in SDP offer
I am trying to make G.722 calls with a payload size different than the default (20ms). I use the web GUI to change payload size to 40ms and I can see the following line show up in my cfg file:...
View ArticlePolycom Trio 8800 - No audio and call won't finish the connection
I'm having an issue with a Polycom Trio 8800 that is set to use a 3CX phone system. When we place a call or receive one, there is no audio and the unit will not complete the connection. It also shows...
View ArticleChange webcam on Polycom Trio 8800
Hi all,In my company we tried to change the webcam connected to Polycom Trio 8800. We tried using a Logitech C920 but it is not recognized by the system.Is that right? Is there a way to set up that...
View ArticleUnable to access web interface for VVX 300
I used to be able to access the web interface on my VVX 300 phones but I'm unable to anymore. I'm not sure what changed. They are using the base profile and the versions are:SIP: 4.1.6.4835Updater:...
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