softkey to transfer to extension
How do I program/ make a softkey to simply hit one key to transfer calls to 1 particular extension instead of hitting a sequence of keys
View ArticleProblems with conference in trio 8800
Good morningI have a problem making a TRIPARTITE conference with the trio 8800, after about 1 minute of the conference started the two participants are left without audio, while the conference is still...
View Articlevvx 400 does not start reboot repeatedly
Hello.After factory reset of VVX, reboot is not repeated at all.It is displayed at the end as "ERROR Application not Present" and repeats restart.Is there a solution?
View Articletripartite conference trio 8800 in Samsung OfficeServ 7400
I have a trio 8800 with version 5.5.2 that is registered (SIP) in a Samsung OfficeServ 7400 exchange, which has the disadvantage:When the tripartite conference telephone function is used, the last...
View ArticleMake a call via http
Hi all, I would like to make a call from a web page using javascript, I already have a push enabled in the settings. Problem is that I got an error like "500 Internal Server Error" while try to make...
View ArticleHow to Name Individual Line Keys - VVX 400
Hi, I have been reading through all the posts I can find on the linekeys. My current setup is: POLYCOM VVX 411Software Verson: 5.5.2.8571 Currently I have two registered numbers on the phone, the...
View ArticleParking calls / Picking up
I was tasked with creating a call parking system in jive for my company but it has lead to nothing. I was just wondering what/if there is a call parking feature built into the phones we are using? we...
View ArticlePhone lose VLan (manually set) during firmware upgrade
Performing firmware upgrade on Polycom vvx400 handset running 5.4.4.4727 to new firmware 5.4.7.1696. The phone fails to acquire network IP address and register after downloading the new application and...
View ArticleVVX 201 minimum volum
Hello, we have a problem with the VVX201 Polycom, 5.6.0.17325 version. We configurate the minimum volume in files config, (up.ringer up.ringer.minimumVolume="12"). When we on-hook handset, we can’t low...
View ArticleBroadsoft Flexible Seating - DND softkey
Hi,When we guest-in to Flex Host phone. There is no DND soft key.The VVX300 phones are configured as flexible hosts.Guests log on to the phones and the phones pull and apply the guests configuration...
View ArticleInbound and outbound calls not looking up name from the directory - VVX500 5.6.0
I'm having a problem with a local directory not returning the caller details either inbound or outboundThe directory is coming from a provisioning server running over http - and is showing up in the...
View ArticleSend DTMF to SIP INFO.
My client has a Hybrid, Analog and IP telephone exchange. With this it is necessary to send DTMF to SIP INFO.How do I change how to send DTMF via SIP INFO in the SoundStation IP5000 and IP7000 settings.
View Articleaccessing the EFKs to create a park button
while i was researching how to create a park button for our phones, i came across the info regarding making them using EFKs. However i do not know where to go to get to the menu/file where the code is...
View ArticleSoundpoint 335 versus vvx500
Trying to set up on Voip.ms. 335 works just fine and using the same settings, can't get the vvx500 to register.
View ArticleVVX phone video does not transmit when accepting calls
When my VVX 501 accepts a video call, the video from VVX 501 won't start transmitting. I have to manually turn the camera off then on (either via hardware switch on the camera or software through the...
View ArticleVVX 1500 polycom video endpoint one way vedio call
VVX 1500 polycom work normally between two VVX 1500 polycom , abd work normally between cisco jabber and polycom but when a vedio call between 8845 and vvx 1500 a one way vedio call .But if i moved the...
View ArticleAdicionar SOFTKEY!!!
Add SOFTKEY with the following sequence.1- Enable the IP5000 interface softkey option2- Create transfer key as "3 # sharpen".3- Conference key send the following code ### * 5620.I have a client that...
View ArticleVVX 600 Loses configuration after reboot
Hello Everyone, I have a very unusual issue with 2 VVX 600 Phones. Everytime those devices are rebooted for any reason, they will lose their configuration.The only way to make them work again is to...
View ArticleVVX 401/410 sending a SIP cancel right after dial
Upon dialing out I get a fast busy followed by a hangup immedietly. Current software version :5.6.0.17325Attached is full log.1120134422|sip |1|00|SipOnCommand: response 100,INVITE matches user 1 of 1...
View ArticleDowngrade IP 6000 from 4.0.x to 3.0.x
Hello, I've been trying to downgrade a few of our IP 6000s to an earlier firmware but can't seem to get the phone to find the downgrade files. I'm using SolarWinds TFTP server to do this. I've copied...
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