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Inbound and outbound calls not looking up name from the directory - VVX500 5.6.0

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I'm having a problem with a local directory not returning the caller details either inbound or outbound

The directory is coming from a provisioning server running over http - and is showing up in the phone fine when I browse to it. Also calls to and from a number in the local directory show up correctly identified  and named against a record in the logs

 

At the time of the call though it's not looking up and showing the name

 

The logs show - 

 

1117214531|so   |3|00|[SoNcasC]: 'soGetDirName (0x1b38e40)' - Returned ()

 

What I don't see in the logs though are - 

 

sip |3|00|GetRemotePartyAddress from 'To'

 

UC Software Version 5.6.0.17325
Updater Version 5.8.0.19248

 

Phone Model VVX 500
MAC Address 00:04:F2:AB:89:B8



 


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