HELP! How do I downsize the font?
The font on our phone (SoundPoint 331/335) is so large that all the caller ID shows is a 1 and the first two number of the area code. That's pretty useless. Thank you.
View ArticleHow to get the MAC @ from the device
Hello everyone,I am developing a provisioning application both from the phone (mainly IP7000) and from a regular website.What I would like to know is if there is a way to get the MAC @ of the device...
View ArticleTransferred Calls Don't Show External Caller
I bought a VVX 500 to test with our Toshiba Strata CIX system. I've got everything working, but I'm having a problem with "attendeded" transferred calls. By default, our Toshiba phones perform an...
View ArticleNEED HELP with SOFT KEY (PAGEALL and PARK)
Hi EVERYONE, Can you please help me to check the softkey (park, page all, and speed dial) configured correctly?I am using Polycom IP550 Thank you.
View ArticlePolycom Hosted Server
Hi All, We are looking to provide a group of VVX handsets access to the 'Polycom Hosted Server' via the internet. As this is a private network and we need to setup a few FW rules. Are you able to...
View ArticleConfig substitution MACADDRESS vs PHONE_MAC_ADDRESS
When looking at the options around configurations I have come across a few variables in the substitution stricngs including: [PHONE_MODEL], [PHONE_PART_NUMBER] , [MACADDRESS], and [PHONE_MAC_ADDRESS]....
View ArticleVVX 601 - Headset and Speaker Phone Buttons
UC Software Version: 5.5.2Phone Model: VVX 601Headset: Plantronics Voyager Bluetooth Headset This issue appears to be occurring to two out of several users. A headset will be paired and connected to...
View ArticleVoicemail Reset
I started a new job and I am trying to set up my voicemail on a Polycom Soundpoint IP450. It is asking for the password which I never set up so don't have. Is there a way to reset the password...
View ArticleVVX410 EOL?
Hello - I saw on this thread (http://community.polycom.com/t5/VoIP/VVX-411-vs-VVX410-VVX501-vs-VV500/td-p/80921) that in January Polycom was talking about VVX411 replacing the VVX410 (which would no...
View ArticleCheck phone status
I'd be curious to have this, too. We suffer from some "lag" between pressing buttons on the phone and the phone actually responding. It'd be nice to know if at that time the CPU or memory was pegged...
View ArticleVVX 1500 Dial Out Problem (Fast Busy Tone)
Hello, We have five (5) VVX 600 phones and one (1) VVX1500 phone in our organization.The 600's are working great but the 1500 will NOT dial out.ALL the settings are exactly the same, as well as the...
View ArticleIP Phone VVX201 Dtmf?
Hi Guy, Good day! Need your help. How to enable/send key number in Polycom vvx 201 ip phone? May I know how to enable this. Im using UC Software Version 5.4.0.10182 Thank you
View ArticleAll calls held
Hi everyone, I've run into a problem and need some help diagnosing it. All calls between extensions ring normally, but as soon as they are answered, the display shows "held". Pressing the hold button...
View ArticleCPU usage monitoring in Polycom phones
Hi,I want to get a log file of CPU and Memory usage of polycom phone. What config I should add ? Is there a wayt o get a .xt or .log file directly stored in the PC connected to the phone? Thanks ,Pradeep
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2 IP 7000s MIM & Console cable
I have a question about the consoule interconnect cable 2200-40115-001 that connects 2polycom IP7000 units together I have the 2 ip7000s the cable and the MIM with the 10 pin rj45 style connector when...
View ArticleD60 with expansion module
I recently tried to deploy my first D60 and found out the hard way that it will not work and will not even be discoverable if the VVX phone you are trying to pair it with has an expansion console...
View ArticleNEW MAC Address Prefix for Polycom Voice Products
Is there a MAC address range for VVX311 phones vs VVX411 phones? My customer sent me a spreadsheet of their new Polycom VVX311 and VVX411 phones that I will use to import into the Interactive...
View ArticleCan the VVX Browser use the device certificate?
Hi I have a VVX 4XX phone that provisions using the device certificate correctly on an Apache service. In fact all of our VVX and polycom do so. This phone is a PolycomVVX-VVX_401-UA/5.5.0.20556 I...
View ArticleIncoming Calls- Local Directory Lookup Not working - VVX401 - 5.5.1 / 5.4.4 SIP
Hi, We have got a new batch of VVX401 phones on Base Profile : Generic on firmware 5.4.4 or 5.5.1. We have got an Entry (My mobile number with my Name) in Contact Directory . When an incoming call...
View ArticleProvisioning
HiI'm trying to add Polycom handsets to our in house provisioning server. As the provisioning server is internet facing we restrict providing username/password details to a single request unless the...
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