UC Software Version: 5.5.2
Phone Model: VVX 601
Headset: Plantronics Voyager Bluetooth Headset
This issue appears to be occurring to two out of several users. A headset will be paired and connected to the VVX 601, however, when a user initally attempts to activate their headset using the hard button on the unit, the headset will be briefly connected and then switch over to speaker phone.
So if a user wants to make a call/use their headset, the VVX will show their headset as paired (Bluetooth/headset icon), they will press the physical headset button which will light up blue, then within a 3-4 second window even when dialing a number, the VVX 601 will switch over to speaker phone. Once switched over to speaker phone, the physical speaker phone button will glow green until the user presses the speaker phone button to turn off the speaker phone or they press the physical headset button a second time to re-engage the headset.
So far, this has been a consistent issue for two users on brand new phones. I've tried rebooting the unit and there do not appear to be any more recent updates available nor do the Polyom release notes include any note of this as an issue - either known or resolved. I also do not see any related configuration setting which I could adjust to prevent this behavior.
Any further ideas or suggestions?
Thank you.