VVX 300 Not saving ring type
I have a VVX 300 phone and I am trying to set the ring tone through the phone settings. Going to Basic -> Ring Type and setting to a different ring works, and on incoming calls that ring is applied,...
View ArticleIp6000 Intializing Network issue
I need to downgrade an IP6000 to 4.0.9.0509 as my hosted supplier requires this . When i carry out a reset on the unit and then try and connect to it I cant . Do I need to connect it to a server or can...
View Articlenight service and changing outgoing message on business telephone
I was wondering if Polycom phones have night service. Also, an outgoing message was recorded on our telephone. How do I change this message for holidays?
View ArticleVVX 410: incoming calls dropped after exactly 5 min
I have an Asterisk server with many internal extensions. Most of these extensions are softphones on desktop PCs and they work fine. However, I also have three VVX410 SIP-phones. On these, every...
View ArticleFlexible setaing login via pin - vvx
Hi all has anyone been able to get flexible seating working via logging in via a pin code? in admin guide 550 it states: pg 204: BroadSoft Flexible Seating Available on the BroadWorks R20 server,...
View ArticleUsing the 00000000.cfg file
Hi. I'm new to Polycom phones. I don't understand the use of the 00000000.cfg file. I have read the docs and some posts on it. My issue is the following., I want to push multicast paging to the...
View ArticleBLF KEys on Ringing
Is it possible to only have monitored BLF keys light up when the phone is "in use." I get a lot of complaints from customers that do not like it when the BLF keys are flashing when the inbound call is...
View ArticleIP7000 Network is down
We have a IP 7000 that boots up and says Network is Down. It is on a PoE switch on VLAN 15. I loked into the switch and it is registering there and looked into the firewall and see both in the ARP...
View ArticleIP5000 - what is the right BootRom/Application for non-MS Lynx usage?
OK, I'm confused... I've got an IP5000 which I want to completely wipe out and reinstall the proper Boot Block,BootROM, and IP Application software for use with an Asterisk server. I've read numerous...
View ArticleVVX phones generally not responsive
Hi, I have been having issues with Polycom phones, basically since the VVX came out. The phones do not seem to be responsive, in the sense that the phone seems to hesitate when pressing keys. I have...
View ArticleRe-programming the Message key
I am using a VVX 411 phone running version 5.5.2 and want to reprogram the Message key to goto our local 3rd party voicemail system. Is there a way I can do this in the config file on my Provisioning...
View ArticleWill PUSH request work for VVX 310 and VVX 410 Models?
Hi,I can succesfully send PUSH request to SP IP560, VVX500 and VVX 1500 Polycom phones and perform operations. But when I try the same for VVX310 and VVX 410 models the PUSH is not happening. Do these...
View ArticlePhones don't register in failover situation
Hi all. Using DNS and SRV records for failover scenario (see attached file with screenshots and config files). Phones are all Polycom VVX310 with 5.4.3.2036 firmware version.Phones should register via...
View ArticleRemove the call forward always option
I would like to remove the call forwad always option from handsets (VVX410, ver 5.4.1) and leave call forward no answer and call forward busy. Is this possible?
View Article[SOLVED] Is it possible to connect both headset and handset at the same time...
I'm not sure I'm understanding this, as I have not been able to find an explicit answer to my question in any docs. The VVX 201 has only one RJ9 port on the back. If I want to use a hands-free Headset,...
View ArticlePolycom Trio 8800 Service Unavailable
Hello,I am trying to accept a call to our Trio 8800, and it rings, but the "Answer" or "decline" button does not appear? I tried to call out on the Trio and I get "Service Unavailable". The software on...
View ArticleMore than two calls on Polycom 6000
We want to be able to conference more than two calls at a time on the Polycom 6000. Our VoIP provider said everything is set up on their side to be able to do that. How do we enable that feature on the...
View ArticleScreen capture on VVX500
Hi All, I am trying to create user guides for our phones and currently followed the guide to enable the screen capture feature. I have successfully enabled the feature once installing the configuration...
View Article[Software] UC Software 4.0.12 has been released
Hello all, we just released the UC Software 4.0.12.0926. This release is a maintenance release and fixes the following known issues: UC Software 4.0.12 Resolved IssuesCategoryIssue NumberFound in...
View ArticleRemove lock button VVX 600
Hi everybody,at a client I've been asked to hide/remove altogether the Lock button/softkey on the phone (model VVX 600).Here is the context:Phone Model VVX 600 Part Number 3111-44600-001 Rev:A UC...
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