Screen capture on VVX500

Hi All,

I am trying to create user guides for our phones and currently followed the guide to enable the screen capture feature.

I have successfully enabled the feature once installing the configuration file and have now been prompted with a username and password.

I have tried Polycom and 456 bit keep getting the login screen. It does not come back with an error message.

The VVX500 is on version 5.5.2.8571 using the Skype for business as a profile.

Thanks in advance.