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[FAQ] Do Polycom phones support a CSR/Certificate Signing Request ?
Polycom phones always have supported a CSR / Certificate Signing Request and traditionally the signature algorithm SHA1 was being used and the requested certificate was 512-bits in length. UC Software...
View ArticleBLF doesn't appear on the VVX300, VVX400, VVX500
Hello, On the phones VVX300, VVX400, VVX500 with FW version 5.5.2.8571 configured BLFs keys don't appear on the phones.The behavior is the same wheather BLF are configured in the provisioned config...
View ArticlePage one phone not a group
VVX 600 / VVX500 / VVX400 firmware 5.2.0: question, Can I page just one phone and not a group? If so, how is that setup?
View ArticleTrio 8800 : web management interface use with Firefox
HelloI have just received the Trio 8800. I want to configure the phone using the web management interface on Macro Sierra (10.12.5) After completing the IP address in my Firebox browser (version 53.0.3...
View ArticleShow status on home screen VVX 410
Hello, We are using the VVX 410 as our primary VOIP device. Our core business is providing telphone support to endusers. It's import that agents can monitor their own status. Currently it's only...
View Article7 digit dialing on VVX 300
I have a VVX 300 that will only automatically send after you've punched in all 10 digits.How do I set it to send the call after I've punched in 7? Or a 3 digit extension?
View ArticleTLS v1.2 support on SoundPoint 331/335 and VVX 310
Hi team. Is there any upcoming upgrade or current release that support TLS 1.2 transport for these models of Polycom? SoundPoint IP 331SoundPoint IP 335VVX 310 Any help will be highly appreciated....
View ArticlePeople and content IP use
Hello, I have just received the Trio 8800. I want to display my desktop during a videoconference with the soft 'People + content IP'. under Macro Sierra (10.12.5). After connecting my polycom phone to...
View Articledoes the soundstation IP 5000 have an encryption indicator?
hi, i am setting up an IP 5000, i use sip-tls and srtp. other phones will display a lock symbol when srtp/tls are active, does the IP5000? i looked in the users manual and there was no mention. thanks
View ArticleVX400 Ringtones Not Updating
Hello, all! We have a new set of VX400 polycom phones in the office, and are having a strane issue with them. We're attempting to set a different ring to certain units, which I've done by entering...
View ArticlePolycom 330 problem with 2 lines
Hi people! We have these polycom 330 with the 2 lines configured Line 1 is our main pbxLine 2 is diffent pbx we have for backup The problem is when both lines are enabled at the same time the calls get...
View ArticleTrio Error Message
Nice read and a great resolution. I hope it resolves my issue as well. A yellow dot is appearing on all our devices on setting button (which is disturbing some users).This is happening with all our...
View ArticleIP5000 Register Issue
Hopefully someone can help. I am trying to register a IP5000 as a sip extension to a Matrix pbx. The authentication ID password on the matrix side has to be a minimum of 6 characters long. The polycom...
View ArticlePhones can not ring each other randomely
Hello everyone, We are making our environment ready for implementing new Polycom phones. Phones are getting IP address and everything seems fine. However, when we want to test them sometimes they can...
View ArticleRealpresence trio join option not showing
Hello first post be gentle. We have bought a few realpresence trio's which are working out fine. the only problem which has turned up now is customized one the way we want and have exported config and...
View ArticlePolycom RealPresence Trio 8800 - Restarts at random times
Hi, I have a problem with one Polycom Trio device in a group of 5 same devices.The device restarts at random times and from the logs I could not find out why. Log is filled with entries like:...
View ArticlePolycom soundstructure VoIP Card conference web disabl
Hi All I did the firware uptade to the VOIP card for Sountstructure and now I can see the IP of the card but in the webbrowser I have the follow Error The connection has timed out. regards Fidel
View ArticleHow to Send 10 Digits in a single HTTP PUSH request in SP IP phone
Hi,I want to send a 10 digit number as a HTTP PUSH to Polycom SP IP phone. Where as If I...
View ArticleVVX 501 "Default password is in use" error
We have VVX 501 phones and the default password has been changed, however the error keeps showing up. It can be cleared temporarily but shows back up upon phone reboot. Since the password is not set to...
View ArticleIP Dialing
I have a VVX 400 and I'm trying to set up a Line Key or Soft Key that will be labeled "Page" that would do a direct IP Dial to the analog paging adapter on the network. For example, it would literally...
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