VVX 401 Will not show redial icon in home screen.
Hello, I have been trying to get the redial icon to be displayed on a vvx 401, we use a provisioning server to enter config overrides. In the server's webUI I just have to add to an overrides list...
View ArticleIP5000 will not provision from my freepbx server
hi, i am using dhcp option 66 to provide a url to the polycom to get its config. i have many other phones all working this way, but no other polycom. the polycom boots but gives this...
View ArticlePolycom Trio 8800 Network Unavailable
Hi, Even though I have used other trios on the same network connection, for this one particular trio I cannot establish a network connection. I have also tried other network connections as well. I have...
View ArticlePolycom Provisioning error
Hi All, I have provisioned a Polycom provisioning server for a new site very smilar to the working ones I did before. I can confirm that- the FTP site works fine and I can access it from Polycom vlan...
View ArticlePolycom VVX 411 USB headset volume memory
Hi Polycom, We're using VVX411 with Plantronic USB Headset connected to the Polycom. One thing we noticed is the headset volume memory is NOT configurable. Is there anything we can do to overcome this...
View ArticleVVX 401 Minimum Ringer volume Function not working.
Hello again, Working with our vvx 401 phones and I am looking to take advantage of the Minimum Ringer Volume setting but it does not appear to work. I'm attempting to lock the volume of the ringer at...
View Articledoes polycom support using sips url for sip-tls?
hi, just wondering if polycom support the use of sips: instead of sip: for making sip-tls connections. if so, whats the config code for that? i have an ip5000 working using sip-tls and srtp, but it...
View Articleip 5000 connected to freepbx can make calls but not receive them
hi, i am running FreePBX and have many phones already working fine. I am setting up a new ip5000 and I am using sip-tls and srtp. the polycom seems to register fine:...
View ArticleVVX411 failing to call from missed call log
hello, just received some polycom VVX 411 phones and setting them up against Acme Packet and Broadworks. I'm running Polycom 5.5.0_UChit the down arrow, and highlighted on the first caller, hit dial...
View Articlerport in via field
I noticed when upgrading the VVX phones from the 5.3 release train to the 5.5 release train that the phone now includes rport in the VIA field. I did not see any documentation in the release notes...
View ArticleUnable to Register Polycom IP 5000 with CUCM
Hello Team, I have Polycom IP 5000 which I am trying to register on CUCM version 11.5.1. I configured everything in Polycom based on the below document however, Device is still showing "none none" in...
View ArticleCannot Reset Password
Hello I have an older Polycom Soundpoint IP 335 that I need to reset to factory settings because the default password "456" does not work. I rebooted the phone, held 1,3,5,7 and tried to enter my...
View ArticleHow to delete recent calls, outgoing calls, etc on reboot
I would like to add an option that upon rebooting a VVX 410 all recent calls are deleted. Is this possible? Firmware is 5.4.1.
View ArticleRealPresence Trio Visual+ Display BG selection
Hi Using version 5.4.5.9188, I am trying to set a background image. It hasn't worked so just trying to find out if anyone else has discoverd if there are specific protocols or image types supported...
View ArticleTrio visual + & Content sharing not working
Dear Team,Real presents Trio visual+ not working connected via poe. But trio 8800 working fine. Extention and content sharing not working Kindly suggest it's so helpful to me.RegardsSanthosh...
View ArticleSubstitutions when provisioning Phones - Master config with a minor set override
With Reference to another post :[FAQ] Can I use substitutions when provisioning my Phones? Can I get clarity on the statement related to “ignoring duplicate values as they had been already applied...
View ArticleProblem with Polycom
Hello, I have a problem with a couple of polycoms where they are slowing down. On the main complaint is that when they pick up a new call, the active buttons do not show up and only the "End Key" shows...
View ArticleVVX1500 - Unable to update
I'm trying to upgrade an older VVX1500 to a newer version of the Open SIP firmware. I've tried versions as early as 3.2.3 and bootblock 2.9.0 in order to get it to a place where I could update to the...
View ArticlePolycom IP 5000 Configuration file
Hello, In the configuration file, I don't understand the difference between voIpProt.SIP.outboundProxy.address and reg.1.outboundProxy.address. Thanks.
View ArticleExternal speaker/mic for VVX Series
ISO: external speaker/mic to extend the audio reach of a VVX400 (big desk, lots of conference calls via speakerphone with people in my office who are not near where I like to keep my desk phone). In...
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