Hello Team,
I have Polycom IP 5000 which I am trying to register on CUCM version 11.5.1.
I configured everything in Polycom based on the below document however, Device is still showing "none none" in communication manager.
- After configuration when I wasn't able to see any progress I collected the packet captures from Switch.
- Found no communication between IP 5000 and CUCM server.
- Checked the logs and found certificate errors though my cluster is not in Secure mode.
Logs are pasted below. I would appreciate if you can help me finding the issue.
000009.470|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS12 (G.729), Version=6.1.3.0019 11-Jul-12 16:58 000009.470|ssps |*|03|Application, comp. 1: P/N=3150-11580-613. 000009.470|pps |*|03|Initial log entry. Current logging level 4 000009.470|sip |*|03|Initial log entry. Current logging level 4 000009.472|ptt |*|03|Initial log entry. Current logging level 4 000009.684|so |*|03|Using TCP IP Media Port, configured initial RTP port 2222 000009.702|sshc |*|03|Initial log entry. Current logging level 4 000009.704|cmp |*|03|Initial log entry. Current logging level 4 000009.706|wmgr |*|03|Initial log entry. Current logging level 4 000009.710|slog |*|03|Initial log entry. Current logging level 3 000009.906|app1 |*|03|Initial log entry. Current logging level 4 000009.912|app1 |4|03|StatusBar is disabled 000009.914|app1 |4|03|mb.main.home parameter is empty 000009.920|mb |*|03|Initial log entry. Current logging level 4 000010.734|ldap |*|03|Initial log entry. Current logging level 4 000010.734|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed 000011.132|efk |*|03|Initial log entry. Current logging level 4 000011.250|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed 000011.446|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty 000011.666|cfg |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized 000023.192|sys |*|03|0x95896460 (tDhcpcStateTask): arp_check: No reply, addr not used 000059.232|cfg |*|03|RT| Phone IP address is 10.8.69.207. 000059.232|cfg |*|03|RT| Subnet mask is 255.255.248.0. 000059.232|cfg |*|03|RT| Gateway address is 10.8.64.1. 000059.232|cfg |*|03|RT| DNS server is 10.9.9.12. 000059.232|cfg |*|03|RT| DNS alternate server is 10.9.9.11. 000059.232|cfg |*|03|RT| DNS domain is wcbradley.net. 000059.232|cfg |*|03|RT| Time server is 10.8.64.1. 000059.234|dns |*|03|DNS resolver servers are '10.9.9.12' '10.9.9.11' 000059.234|dns |*|03|DNS resolver search domain is 'wcbradley.net' 000059.236|cfg |*|03|RT|Primary IP changed to 10.8.69.207 subnet mask 255.255.248.0 000059.236|cfg |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback 000059.238|cfg |*|03|RT| Phone IP address is 10.8.69.207. 000059.238|cfg |*|03|RT| Subnet mask is 255.255.248.0. 000059.238|cfg |*|03|RT| Gateway address is 10.8.64.1. 000059.238|cfg |*|03|RT| DNS server is 10.9.9.12. 000059.238|cfg |*|03|RT| DNS alternate server is 10.9.9.11. 000059.238|cfg |*|03|RT| DNS domain is wcbradley.net. 000059.238|cfg |*|03|RT| Time server is 10.8.64.1. 000059.304|so |*|03|Network initialized. Starting network tasks. 000059.304|log |*|03|Install file upload callback for 'so' 000059.330|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 59.330 sec. 000059.334|app1 |*|03|Ctx [0] Registered [false] 000059.872|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000059.874|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty 000100.268|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000100.270|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty 000100.650|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000101.046|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000101.050|cfg |4|03|Prov|Download of master configuration file failed 000101.050|cfg |4|03|Prov|Trying to boot from existing configuration 000101.058|cfg |*|03|Prov|Finished updating configuration 000101.456|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000101.850|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000101.852|cfg |4|03|Prov|Download of master configuration file failed 000101.852|cfg |4|03|Prov|Trying to boot from existing configuration 000101.882|cfg |*|03|Prov|Finished updating configuration 000102.272|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000102.272|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1 000102.740|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000102.740|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1 000103.134|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 000103.136|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1 001433.082|sip |*|03|SipUserRemove 0 001433.224|app1 |*|03|Ctx [0] Registered [false] 001437.706|sip |*|03|User removed 001443.778|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 001443.780|cfg |4|03|Prov|Uploading phoneWeb.cfg failed 001545.958|sip |*|03|SipUserRemove 0 001545.970|app1 |*|03|Ctx [0] Registered [false] 001550.706|sip |*|03|User removed 001556.524|copy |4|03|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 001556.528|cfg |4|03|Prov|Uploading phoneWeb.cfg failed