[Software] Trio UC Software 5.9.1.10906 Rev AB released
Hello all, we just released the Trio UC Software 5.9.1.10906 Rev AB. This is a maintenance release on top of 5.9.1.10419 Rev AA. The Sandbox USB Passthrough Software is currently only available within...
View ArticleVVX310 Space between Line Key Assignment
Hi there. I have an office of VVX310 and am running Horizon. I am trying to assign a empty space between Line Keys. I can do this on a 400 series but have been told that this is not possible on a 300...
View ArticleUsing a custom certificate and private key for the integrated webserver?
Hi, I have a VVX 601 phone with UC Software Version 6.1.0.6189. I have my own CA which creates private keys and certificates for the phones. I have installed the phone and CA certificate on the phone...
View ArticleIssue with VVX phones spamming DND subscribes while utilizing TLS
Has anyone had issues with VVX phones spamming DND subcribes every 15 seconds when utilizing TLS only? UDP and straight TCP is fine. Phones registered through Perimeta to Metaswitch utilizing latest...
View ArticleTrio 8800 Hybrid Mode SFB SIP ZOOM BJ
Trio 8800 5.9.1.10906 in Hybrid ModeSFB Line 1SIP Line 2Zoom Line 3 ( Unrigestered )Bluejeans Line 4 ( Unrigestered )-What is happening is when a BlueJeans meeting is sent to the polycom email to use...
View ArticleVVX 410 To Bose 700 Headset
I am aware that a VVX 410 Polycom phone does not have any bluetooth feature to connect headphones to it. My question is the following, I have a Polycom VVX 410 Polycom phone and a Bose 700 headset....
View ArticleTLS registration on VVX
Dear all,I am running FreePBX server and I would like to register an extension/line through TLS. I could do so with other (soft) phone but not my Polycom vvx 250. I selected the Transport as TLS and I...
View ArticlePolycom Web Interface Login
Good morning,I made a quick search but I did not find the answer to a simple question: How do I log on to the web interface on an IP6000?I do not get the "normal" logon screen, I'll be asked to enter...
View ArticlePolycom Trio 8800 outbound conference calling
We have a Trio 8800. We use it with our Microsoft Office 365 E5 account for web meetings. It is also connected as a SIP device to our Mitel phone system for inbound and outbound calling. It is...
View ArticleTrio 8800 Hybrid exchange.meeting.parseOption
Trio 8800 5.9.1.10906 in Hybrid ModeSFB Line 1 The exchange.meeting.parseOption="All" is not saved after importing it.Orginally the Trio8800 was configured with SFB SIP Zoom Bluejeans and...
View ArticlePair don't working
Hi everyone, i try several times to pair my Polycom 8800 real presence kit, but when i complete the procedure of pairing appear this message: "This phone has lost its connection to the romm's...
View ArticleZoom calls video freezing at one site
Trio8800 with Software 5.9.0.10869Visual Pro with software 6.2.1-540239 Hi there,We are experiencing an issue whereby after ~30 minutes of being connected to a Zoom call with multiple other parties,...
View ArticleVVX400 Contact Directory
Hi all, My company uses VVX 400s (firmware 5.4.6) and a hosted VOIP solution from 2600Hz. We've been trying for a few days to get the phones to upload a contacts directory, and nothing seems to work....
View ArticleTrio 8800 Time/date out of sync
Hello My new Trio 8800 says Time/date out of sync. I have configured override DHCP's SNTP Server through the web UI and pointed the SNTP server to pool.ntp.org. I confirmed the phone has internet...
View ArticlePolycom Trio H.323
Hello, I have a Τrio 8800 running version 5.9.1.10906 Trio is in hybrid registration, Skype for business base profile and at the second line i disabled SIP and enabled H323 I can make an outbound call...
View Articlevvx 411 auto answer config / shortcut
Hi,we are using vvx 411 in UC/Hybrid mode, means that line 1 is configured for skype for business on premise, and line 2 is an sip account in an cloud pbx.the task is to configure the phone, if an call...
View ArticleReconnecting a phone VVX400 in a new location and wifi
Hello, I just started working remote and I brought my office phone with me and it does not seam to work and syncronize. It is not allowing me to enter the new password and update the date/time and make...
View ArticleBLF Park Retreive
Let me preface this with this is not a general issue as I have 1000's of phones without an issue.I have a particular set of phones that are having trouble retrieving a parked call via one touch...
View ArticleSoftware Upgrade - Polycom Hosted Server Fails
I have several polycom trio 8800, that is unable to connect to the Hosted Server. Please see log below: 1105092121|copy |3|00|ConfigureCurl : curl option usrpwd is not set 1105092121|copy |1|00|Set...
View ArticleNames dropping off side car once > 35
We currently have an issue with our color expansion module on our VVX 411.When we add 35 or more names to the BLF, all the names drop off and the sidecar and phone are blan. Is there a maximum number...
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