Let me preface this with this is not a general issue as I have 1000's of phones without an issue.
I have a particular set of phones that are having trouble retrieving a parked call via one touch retrieve.
I tested on multiple firmwares currently testing on a VVX401 6.0.0.4839
A call comes in, I answer it, I push the park button - The call gets parked.
I push the "red" park button to retreive and I get the "dial dialog" (Enter numer with recent outbound calls)
If I hold down the red button it says
Remote: Park 2
Soft button 1: Retreive Soft button 2: Dial
If I hit Retreive it does the same thing (above)
If I hit Dial it calls the park and it retreived the call.
The question is what logging can I set to see why the standard retreive is not wokring?
Currently the only thing i see in the logs
1104194930|sip |3|00|CCallNoCall::NewCallState 'ServicePing'->'Idle' (0x15c2b58) 1104194930|sip |3|00|CStateOptionClient::OnEvResponse , received response code 407 1104194930|sip |1|00|CStkDialog::SetDialogState: Dialog 'id00c82cd6' State 'Trying'->'Terminated' 1104194930|so |4|00|MsgAppPickupRemoteCall: Current Media Session is not in Active List. 1104194930|app1 |4|00|[AppCallC::Call] Outgoing Call is not allowed. pAppUi->getBtoeControlChannelStatus() [0] 1104194930|sip |2|00|SipCallNew 0 local port 2242 video port 0 SDP (nil) call appearance -1 IsRtrv 0 dialog (nil) isDectCall 0 pBargeInfo (nil) 1104194930|sip |2|00|SipCallNew intercom enabled:0 1104194930|sip |3|00|User[0x40f24cc8] IsSARenewInProgress[NO]
Any help appriciated