I have several polycom trio 8800, that is unable to connect to the Hosted Server. Please see log below:
1105092121|copy |3|00|ConfigureCurl : curl option usrpwd is not set 1105092121|copy |1|00|Set 'User-Agent: FileTransport PolycomRealPresenceTrio-Trio_8800-UA/5.7.1.4179 Type/Application' 1105092121|copy |1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!DH:!AECDH:!PSK:!SRP:!MD5:!RC4:@STRENGTH 1105092121|copy |2|00|[init] Proxy login credentials are not available and proxy mode is '3' 1105092121|copy |2|00|[performRedundant] Trying to connect proxy for 'http://downloads.polycom.com/voice/software/3111-65290-001.xml' 1105092121|copy |1|00|[connectToProxy] WPAD feature is disabled for mode '3' 1105092121|copy |3|00|[connectToProxy] Using DIRECT proxy for mode '3' 1105092121|copy |2|00|[performRedundant] Proxy connect result '0' 1105092121|copy |1|00|download attempt 1 of 3 1105092121|copy |1|00|ConfigRedun: 'downloads.polycom.com' has 1 IP address(es) 1105092121|copy |1|00|addr 1 = MIN (8,1) 1105092121|copy |1|00|addr 1 of 1 1105092121|copy |3|00|'http://downloads.polycom.com/voice/software/3111-65290-001.xml' from 'downloads.polycom.com(140.242.65.96)' 1105092121|copy |3|00|cfgProvSrvTypeGet()[4] 1105092121|copy |1|00|performCurl : ipAddress = 140.242.65.96, connTimeout = 0, respCode =0, numAddress = 1 1105092121|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0) 1105092121|curl |3|00| Trying 140.242.65.96... 1105092121|curl |3|00|the local port callback returned 0 1105092121|curl |3|00|Local port: 27577 1105092126|curl |3|00|FAILED! 1105092126|curl |3|00|singleipconnect: could not connect to host 1105092126|curl |3|00| errno 115. retryCount at 2 timeout.tv_sec 35 waited 35 seconds 1105092126|curl |3|00| Retrying 54.210.194.27... , retryCount 2 1105092126|curl |3|00|FAILED! 1105092126|curl |3|00|singleipconnect: could not connect to host 1105092126|curl |3|00| errno 115. retryCount at 2 timeout.tv_sec 35 waited 35 seconds 1105092126|curl |3|00| Retrying 54.210.194.27... , retryCount 2 1105092156|curl |3|00|FAILED! 1105092156|curl |3|00|singleipconnect: could not connect to host 1105092156|curl |3|00| errno 115. retryCount at 3 timeout.tv_sec 35 waited 35 seconds 1105092156|curl |3|00| Retrying 140.242.65.96... , retryCount 3 1105092202|curl |3|00|FAILED! 1105092202|curl |3|00|singleipconnect: could not connect to host 1105092202|curl |3|00| errno 115. retryCount at 1 timeout.tv_sec 35 waited 35 seconds 1105092202|curl |3|00| Retrying 54.210.194.27... , retryCount 1 1105092202|curl |3|00|FAILED! 1105092202|curl |3|00|singleipconnect: could not connect to host 1105092202|curl |3|00| errno 115. retryCount at 1 timeout.tv_sec 35 waited 35 seconds 1105092202|curl |3|00| Retrying 54.210.194.27... , retryCount 1 1105092203|curl |3|00|Success 1105092203|curl |3|00|couldn't connect to host 1105092203|curl |3|00|Closing connection #0 1105092203|copy |3|00|Download of '000000000000-directory.xml' FAILED on attempt 3 (addr 1 of 2) 1105092203|copy |3|00|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: couldn't connect to host. 1105092203|copy |3|00|Making further download attempts for '000000000000-directory.xml' 1105092203|copy |1|00|addr 2 of 2 1105092203|copy |3|00|'https://PlcmSpIp:****@ztp.polycom.com/000000000000-directory.xml' from 'ztp.polycom.com(52.0.183.240)' 1105092203|copy |3|00|cfgProvSrvTypeGet()[4] 1105092203|copy |1|00|performCurl : ipAddress = 52.0.183.240, connTimeout = 0, respCode =0, numAddress = 2 1105092203|curl |3|00|About to connect() to ztp.polycom.com port 443 (#0) 1105092203|curl |3|00| Trying 52.0.183.240... 1105092203|curl |3|00|the local port callback returned 0 1105092203|curl |3|00|Local port: 61238 1105092203|curl |3|00|Success 1105092203|curl |3|00|couldn't connect to host 1105092203|curl |3|00|Closing connection #0 1105092203|copy |3|00|Download of '64167f777a10.cfg' FAILED on attempt 3 (addr 1 of 2) 1105092203|copy |3|00|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: couldn't connect to host. 1105092203|copy |3|00|Making further download attempts for '64167f777a10.cfg' 1105092203|copy |1|00|addr 2 of 2 1105092203|copy |3|00|'https://PlcmSpIp:****@ztp.polycom.com/64167f777a10.cfg' from 'ztp.polycom.com(52.0.183.240)' 1105092203|copy |3|00|cfgProvSrvTypeGet()[4] 1105092203|copy |1|00|performCurl : ipAddress = 52.0.183.240, connTimeout = 0, respCode =0, numAddress = 2 1105092203|curl |3|00|About to connect() to ztp.polycom.com port 443 (#0) 1105092203|curl |3|00| Trying 52.0.183.240... 1105092203|curl |3|00|the local port callback returned 0 1105092203|curl |3|00|Local port: 19834 1105092232|curl |3|00|FAILED! 1105092232|curl |3|00|singleipconnect: could not connect to host 1105092232|curl |3|00| errno 115. retryCount at 2 timeout.tv_sec 35 waited 35 seconds 1105092232|curl |3|00| Retrying 140.242.65.96... , retryCount 2 1105092238|curl |3|00|FAILED! 1105092238|curl |3|00|singleipconnect: could not connect to host 1105092238|curl |3|00| errno 115. retryCount at 3 timeout.tv_sec 35 waited 35 seconds 1105092238|curl |3|00| Retrying 52.0.183.240... , retryCount 3 1105092238|curl |3|00|FAILED! 1105092238|curl |3|00|singleipconnect: could not connect to host 1105092238|curl |3|00| errno 115. retryCount at 3 timeout.tv_sec 35 waited 35 seconds 1105092238|curl |3|00| Retrying 52.0.183.240... , retryCount 3 1105092308|curl |3|00|FAILED! 1105092308|curl |3|00|singleipconnect: could not connect to host 1105092308|curl |3|00| errno 115. retryCount at 1 timeout.tv_sec 35 waited 35 seconds 1105092308|curl |3|00| Retrying 140.242.65.96... , retryCount 1 1105092309|curl |3|00|Success 1105092309|curl |3|00|couldn't connect to host 1105092309|curl |3|00|Closing connection #0 1105092309|copy |3|00|Download of 'voice/software/3111-65290-001.xml' FAILED on attempt 1 (addr 1 of 1) 1105092309|copy |3|00|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: couldn't connect to host. 1105092309|copy |3|00|Making further download attempts for 'voice/software/3111-65290-001.xml' 1105092309|copy |1|00|attempt with '140.242.65.96' took 10801 ticks 1105092309|copy |1|00|download attempt 2 of 3 1105092309|copy |1|00|ConfigRedun: 'downloads.polycom.com' has 1 IP address(es) 1105092309|copy |1|00|addr 1 = MIN (8,1) 1105092309|copy |1|00|addr 1 of 1 1105092309|copy |3|00|'http://downloads.polycom.com/voice/software/3111-65290-001.xml' from 'downloads.polycom.com(140.242.65.96)' 1105092309|copy |3|00|cfgProvSrvTypeGet()[4] 1105092309|copy |1|00|performCurl : ipAddress = 140.242.65.96, connTimeout = 0, respCode =0, numAddress = 1 1105092309|curl |3|00|About to connect() to downloads.polycom.com port 80 (#0) 1105092309|curl |3|00| Trying 140.242.65.96... 1105092309|curl |3|00|the local port callback returned 0 1105092309|curl |3|00|Local port: 33586 1105092314|curl |3|00|FAILED! 1105092314|curl |3|00|singleipconnect: could not connect to host 1105092314|curl |3|00| errno 115. retryCount at 2 timeout.tv_sec 35 waited 35 seconds 1105092314|curl |3|00| Retrying 52.0.183.240... , retryCount 2 1105092314|curl |3|00|FAILED! 1105092314|curl |3|00|singleipconnect: could not connect to host 1105092314|curl |3|00| errno 115. retryCount at 2 timeout.tv_sec 35 waited 35 seconds 1105092314|curl |3|00| Retrying 52.0.183.240... , retryCount 2 1105092344|curl |3|00|FAILED! 1105092344|curl |3|00|singleipconnect: could not connect to host 1105092344|curl |3|00| errno 115. retryCount at 3 timeout.tv_sec 35 waited 35 seconds 1105092344|curl |3|00| Retrying 140.242.65.96... , retryCount 3 1105092350|curl |3|00|FAILED! 1105092350|curl |3|00|singleipconnect: could not connect to host 1105092350|curl |3|00| errno 115. retryCount at 1 timeout.tv_sec 35 waited 35 seconds 1105092350|curl |3|00| Retrying 52.0.183.240... , retryCount 1 1105092350|curl |3|00|FAILED! 1105092350|curl |3|00|singleipconnect: could not connect to host 1105092350|curl |3|00| errno 115. retryCount at 1 timeout.tv_sec 35 waited 35 seconds 1105092350|curl |3|00| Retrying 52.0.183.240... , retryCount 1 1105092351|curl |3|00|Success 1105092351|curl |3|00|couldn't connect to host 1105092351|curl |3|00|Success 1105092351|curl |3|00|Closing connection #0 1105092351|curl |3|00|couldn't connect to host 1105092351|copy |3|00|Download of '000000000000-directory.xml' FAILED on attempt 3 (addr 2 of 2) 1105092351|copy |3|00|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: couldn't connect to host. 1105092351|curl |3|00|Closing connection #0 1105092351|copy |1|00|attempt with '52.0.183.240' took 21600 ticks 1105092351|copy |3|00|Download of '64167f777a10.cfg' FAILED on attempt 3 (addr 2 of 2) 1105092351|copy |3|00|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: couldn't connect to host. 1105092351|copy |1|00|attempt with '52.0.183.240' took 21601 ticks 1105092351|copy |3|00|Update of '/data/polycom/ffs0/newinit.mac' failed, leaving local copy intact 1105092351|cfg |4|00|Prov|Server did not respond to request for file 64167f777a10.cfg 1105092351|cfg |4|00|Prov|Server 'ztp.polycom.com' is unresponsive 1105092351|cfg |4|00|Prov|Download of master configuration file failed 1105092351|cfg |4|00|Prov|Trying to boot from existing configuration 1105092351|cfg |4|00|Prov|Provisioning failed 1105092351|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40> 1105092351|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<000000000000-directory.xml> dst=</data/polycom/ffs0/user/64167f777a10/000000000000-directory.xml> m_sync=<0x10>