Trio8800 with Software 5.9.0.10869
Visual Pro with software 6.2.1-540239
Hi there,
We are experiencing an issue whereby after ~30 minutes of being connected to a Zoom call with multiple other parties, the video we see from the other users freezes. This only happens on our side (all other parties can still see us) and audio continues to function. We have been able to repeat this behaviour during testing. We have been running packet captures on the firewall and local LAN and cannot see any issues, and also changed the network config so that these devices go out our backup WAN connection to ensure it was not a bandwidth issue. We have also compared the configurations of the Trio and Vpro to that of all te other sites to ensure it is the same. What we did discover is that during the freeze, if we have one of the remote parties drop of the call, video resumes as normal and conftinues to work. This led us to suspect a resource issue on the Trio. What we did notice during initial testing while gathering logs (and also has appeared on the Trio screen) was a low memory warning that appears quite frequently throughout the logs. We have Skype for business configured as line 1 and Zoom as line 2. Is there any way to remove S4B as an application to test if this alleviates the low memory issue and/ or perhaps any other settings, parameters, tests I should be looking at to diagnose this issue?