1024 bit certificate for provisioning
We are using an FTPS server to provision VVX phones. The FTPS server is using a 2048 bit cert. Everything works. We have a need to provision IP 330 phones with FW 3.5, we will have a separate FTPS...
View ArticleTrio firmware 5.9 and h.323
Hi, I know that the H.323 feature is not officially supported on the Trio but I hope someone can help me here. I'm trying to use this feature, I have enable H.323 on third line (1st one is SfB, second...
View ArticlePolycom SoundPoint IP 335 endless reboot loop
Hi there,My Polycom IP 335 phone is now in endless reboot. The phone was running SIP 3.2.2, running provisioned using IPFX. The problem started today, when it started it got stuck at updating initial...
View ArticleIP6000 Error, application is not present
Hello all, I need a little help with the "Error application is not present" on an IP6000. The phone is rebooting and keeps showing this error. It costs me 100$ to get it reflashed by the dealer, so I’m...
View ArticleTrio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime
I have searched through for an answer to problem which got us close but still missing one piece. Goal is to have 3 line setup on the Trio for our converence rooms to quickly connect to different SIP...
View ArticleTrio 8800 firmware upgrade - reboot loop
I've just tried to update the first of our Trios to the latest build online (Polycom_UC_Software_5_9_0_10869_AA_Trio8800_release). Update was by USB. Appeared to be going to plan however for the last...
View ArticleCan't access Polycom Web Configuration Utility for IP 550 soundpoint
I have an 8x8 voip account using Polycom Soundpoint IP550 phones. Recently, my service went out and after about three hours with 8x8 tech support they were able to get my phone working again (said...
View Articlesoundstation IP 5000 with Mitel MiVB
Hi,I have recently installed a Mitel MiVB for a customer who has 7 Soundstation IP 5000 conference units and wanted to keep them on the new system.I defaulted all the settings on the units and...
View ArticleTrio 8500 Constantly Beeping when connected to USB
Our Trio 8500 is driving us mad. Every 4 minutes it is emitting a beep sound. After months of trying everything we could to get the beeping to stop, we finally figured out that the beeping is occurring...
View ArticlePolycom RealPresence Trio 8800 - Auto Mute
We have 2 Polycom RealPresence Trio 8800s, every time we start a meeting/call they automatically mute to begin the call. We can't get the Trios to begin the call unmuted. Any advice or input would be...
View Articletcp reset after sip invite VVX 500
Occasionally, somes VVX phones does not ring and we loose somes calls. Whenever it happens. We can see in a Pcap file a TCP reset coming from the VVX just after the SIP invite was sent from the server...
View ArticlePolycom Trio 8800 with Visual+ and Zoom Hybrid won't upgrade firmware
Polycom Trio 8800 Part Number 3111-65290-001 Rev:ASerial # 64167F75625AUC Software Version 5.7.1.4095Generic ProfilePurchased from Insight 2-3 months agoConfigured as a Cisco/Polycom connection with...
View ArticleSoundstation IP 6000 outbound calling failure
Has anyone ever experienced an issue with outbound calls failing to complete after hanging up a previous call? We have an end user reporting an issue where they attempt to make an outbound call...
View ArticleSeveral IP 7000 devices unable to complete number before call auto dials and...
Hi I have several IP 7000's which I am having this issue on. Currently when users press "New Call" then dial 9 for outside line then start dialling their number, the phones seam to start dialling the...
View ArticleSupport for WebSockets in VVX web browser
Does the VVX web browser have support for WebSockets? According to the Web Application Guide, it has partial support for HTML 5 features, but it's not clear whether that includes WebSockets. I'd like...
View ArticleExternal Outbound Caller ID Displaying as Extension Name
Hello, My office recently switched to the Polycom phone system. The VVX 411 system is up at the Office Manager's desk and all other desks have the VVX 301 phones (15 desks). Currently when an outbound...
View ArticleVVX 411 BLFs Call Parking (Automata) not working
We are on Jive communication and assign distinct park locations to BLFs on phones.Jive uses a *37 appended with the specific park extension to park a call. I assign the BLF with presence to a phone...
View Articleconference with more then 2 participant.
Hello,we have the Cisco Callmanager 11.5, where we have already set the maximum number of calls to 8. I read that local conferences are limited to 3 participants. For more than that we need a...
View ArticleUC Software Release Matrix page does NOT work
Not sure, if this would be the right forum.. None of the firmware links appear to be working on the UC Release matrix page: https://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
View ArticleVVX 411 DND does nothing when pressed
I have a VVX 411 with a DND softkey that does nothing when pressed. How would I troubleshoot this?I set up an SCA on the line with a VVX 401 and it works fine.
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