I have an 8x8 voip account using Polycom Soundpoint IP550 phones. Recently, my service went out and after about three hours with 8x8 tech support they were able to get my phone working again (said something with SIP setting on my D-Link Router). the problem is I can't access the configuration page on my computer by typing the IP address on the phone, and I don't know why. Is there any documentation on how to get the Polycom Soundpoint IP 550 configuration utility to work? It worked while they were working on the phones after they were set back to factory settings, but now that they got my phones to work again the configuration utility is not working.
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