Hello all,
I need a little help with the "Error application is not present" on an IP6000. The phone is rebooting and keeps showing this error. It costs me 100$ to get it reflashed by the dealer, so I’m trying to fix it myself.
I read all the links and from my understanding someone deleted the application from the phone.
I created a FTP server on the network with the PlcmSpIp user and pass. I tried and its accessible via: ftp://PlcmSpIp:PlcmSpIp@IPADDR . I downloaded the software
Polycom UC Software 4.1.1 for SoundPoint IP, SoundStation IP 5000, Duo Phones [Split] and unpacked it in the FTP root.
Entered the Setup on the phone > 456 pass > Provisioning menu, entered the server IP.
In the About I see the phone gets an in from the same VLAN. The installed Firmware is 4.0.7.2514
I don't get what should I do, so the app or software updates from the FTP. I saved the config on the Phone, restarted it, same "Error, application is not present" > Rebooting > Welcome, x sec until autoboot > Waiting for network > Error and so on ...
I also look at the FTP server and no connections are made by the phone.
What am I missing?
Ty
Daniel