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IP6000 Error, application is not present

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Hello all,

 

I need a little help with the "Error application is not present" on an IP6000. The phone is rebooting and keeps showing this error. It costs me 100$ to get it reflashed by the dealer, so I’m trying to fix it myself.

I read all the links and from my understanding someone deleted the application from the phone.

 

I created a FTP server on the network with the PlcmSpIp user and pass. I tried and its accessible via: ftp://PlcmSpIp:PlcmSpIp@IPADDR .  I downloaded the software

Polycom UC Software 4.1.1 for SoundPoint IP, SoundStation IP 5000, Duo Phones [Split] and unpacked it in the FTP root.

 

Entered the Setup on the phone > 456 pass > Provisioning menu, entered the server IP.

In the About I see the phone gets an in from the same VLAN. The installed Firmware is 4.0.7.2514

 

I don't get what should I do, so the app or software updates from the FTP. I saved the config on the Phone, restarted it, same "Error, application is not present" > Rebooting > Welcome,  x sec until autoboot > Waiting for network > Error and so on ...

I also look at the FTP server and no connections are made by the phone.

What am I missing?

 

Ty

Daniel


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