We are on Jive communication and assign distinct park locations to BLFs on phones.
Jive uses a *37 appended with the specific park extension to park a call. I assign the BLF with presence to a phone with appropriate park extension, for example *37920 and then browse to the phone and change line key type to "Automata" and it works fine for parking and pickup with UC FW 5.7.0.14330. My provider, Jive, states that the current supported version is 5.9.0.9373. With that version I can park the call but it will not pick up using the same BLF key. If I dial *37920, not using the BLF, I can retrieve the call. I have tried various 5.8.x version with the same bad result. I believe the behavior of BLFs with versions of code higher than my 5.7.0.14330 changed and may require a change on the provider's side. Any help would be appreciated.