Polycom Trio 8500 DHCP Failed
Dear Community, A recently purchased Polycom Trio 8500 is acting weird.Firmware version: 5.7.2.3205MAC address: 64:16:7F:1D:8D:5C The symptom: The phone is set up in our Voice VLAN, where every other...
View ArticlePairing VX600 with Bragi Dash Pro
I have a VX 600 (running 5.4.5.6840 - which my phone claims is updated) but it does not discover my Bragi Dash Pro BT headphones in pairing mode. It has no problem discovering other devices, including...
View ArticleCan't answer calls on VVX500 w/expansion module
’ve got a weird situation on a site with a handful of Polycom VVX500 phones (5.8.0), two of which have sidecars (x100 & x101). A ring group is set up in FreePBX 13/Asterisk 13.10 to ring all...
View ArticleSoundStation IP Phones - Can't enter PIN for Google Meet call
I have a few SoundStation IP phones in my office. None of them are able to join a Google Meet voice call. When I dial the number, the call connects, but I am unable to enter the PIN. I am able to join...
View ArticleSoundpoint IP 450 and Plantronics CS540 w/ APP-51 EHS
I have call center type set up with 7 users utilizing Soundpoint IP 450 (SIP 3.1.3.0507) with CS540 and APP-51. There are three phone lines assigned to each device. Two of the lines are in a Hunt...
View Article[Software] VVX UC Software 5.8.2
Hello all, we just released UC Software 5.8.2.4732 rts68 for the VVX Range. What’s New in UC Software 5.8.2?Polycom UC Software 5.8.2 includes the features and functionality of previous releases and...
View ArticleTrio presentation and audio call
Well,i am using my Trio paired with my mobile's bluetooth and i can make/receive calls.Also i have paired the device with the collaboration kit,for presentation and video calls. So,while i am in a...
View ArticleUnable to find video.cfg to edit video layout setting
I got a request from a user to change the default settig of the video layout from auto to full screen. In the following link it states what code it is to change...
View ArticleConstant Provisioning of Phones
I have sevral VVX 311 phones running release 5.8.1.7278. They are currently configured to pull there configuration files from a FTP server. This is all working just fine. Looking through the FTP logs...
View ArticleVVX601 No IP Address
5.6.1.23317VVX601Skype I just purchased this phone used and it appears that whoever had it before me has wiped the phone as it cannot load the application. I have attempted to add the firmware back to...
View ArticleFactory reset does not reset admin password [ SoundPoint IP 550 SIP]
Problem: Can't access admin features; need password.Attempted solution: Factory reset the phone.Expected result: Admin password reset to default.Actual result: Admin password is still unknown.Attempted...
View ArticleVVX 311 Authentication Error
I have a user who has a VVX 311 PoE at her desk. She reached out to IT letting us know that she could no longer look at her missed, placed, or received calls and that when she did she was met with an...
View ArticleCallerID Number and not Name to display while talking on the phone
with the Polycom VVX310 phones using the UC software 5.x while i am on the phone i will see on the display screen the callerID name not the number is there away to diaplay the number as well ? or...
View ArticleCallerID format
HI can i format the callerID to be soemthing line this212-555-1212 right now it 10 digits without any dashes
View ArticleVVX 311 SNTP provisioning
Hi, i'm trying to provision VVX 311 phone (Version 5.8.2.4732) and set the SNTP setup via configuration file. Tried to add these parameters:...
View ArticlePolycom IP 6000 will not let me push the * key
Hello allI am trying to install two polycoms on a ESI switch with SIP trunks.I have the phones programmed and they are registered and can call out and recieve call.My problem is that while calling a...
View ArticleSounstation IP 6000 automatically adding area code on speakerphone calls
recently, we purchased a Polycom soundstation IP 6000 and had the phone installed by a licensed Polycom provider. The phone works for making and receiving calls however we have found a problem. When a...
View ArticleNew EM 50 expansion module for VVX450
I've learnt that new VVX line has a new expansion module, EM 50 (supported by VVX 450 only).I don't seem to be able to find more information about it other than it would need recenlty released 5.8.2...
View ArticleSoftware Upgrade - Polycom Hosted Server Fails - XML cannot be read
Testing a VVX 450, currently on 5.8.0.12848 and trying to upgrade to 5.8.1 or 5.8.2 as per the matrix. When querying the Polycom Hosted Server via the GUI, it fails with error "The XML file you...
View ArticleSoundStation® IP 4000 can't make call
Hi,We have a SoundStation® IP 4000 SIP, we configurated and it can receive calls but it can't make it.Can you please tell me what we should do?Thanks in advance,
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