VVX 601 reboot loop when up.analogHeadsetOption is set to non zero
Hi, I am currently evaluating VVX601 and Plantronics CS540 setup.Both are connected with Plantronics APP-51 EHS Adapter. During the test, CS540 was constantly cuts off the audio, (VVX601 side headset...
View Article[Software] VVX UC Software 5.6.4.1088 rts18
Hello all, we just released the maintenance build UCS 5.6.4.1088 rts18 This release includes important field fixes and for details check the Release Notes Polycom UC Software 5.6.4.1088 for VVX...
View ArticleLooking to create a provisioning server for our Polycom VVX 300 phones
We'd like to create provisioning server for our Polycom VVX 300 phones. We'd like to manage the phones through this. Are there instructions out there on how to do this?
View ArticleHow to upgrade a VVX 150 to OBi Edition
I have a VVX 150 and want to upgrade the phone to the OBi Edition is that possible?Here is my Phone info:Phone Model VVX 150Part Number 3111-48810-001 Rev:AUC Software Version 5.8.1.7278Updater Version...
View ArticleHow BLF One-touch call park and retrieve works?
Hello, Can you guys please tell me how to use the "One-touch call park and retrieve" in BLF and parameters in configuration files to enable it . I have seen this feature in latest 5.8.1...
View ArticleVVX-D60 is registered to a VVX411. Handset is registered but has red circle...
I have a VVX-D60 that is registered to a VVX411 running 5.5.2 Firmware. Handset is registered but has red circle with x in it. From my VVX411, it shows the VVX-D60 is paired with 1 registered handset...
View ArticleInternal Ringers intermittently silent
Hello,I am an IT service provider and my clients use Polycom VOIP phones. They asked me to look into this and the VOIP provider is not of much help.Intermittently, when the receptionist rings someone...
View ArticleFactory reset does not reset admin password [ SoundPoint IP 550 SIP]
Problem: Can't access admin features; need password.Attempted solution: Factory reset the phone.Expected result: Admin password reset to default.Actual result: Admin password is still unknown.Attempted...
View ArticlePolycom 8800 Config files not assigning
Hello everyone, I have a problem where I'm trying to get one of the phones out of a hundred or so to have a different config file then the rest of them. I was reading through the Admin guide and it...
View ArticlePolycom x410 Default Line
How do I set the default outbound call line for the Polycom x410?
View ArticleCustom audio files get deleted on the next day
When I upload a wave file to each phone from a browswer the next day most of the phones delte it. I get this massage ------------------------------------------The audio file was successfully uploaded...
View ArticleVVX softkeys when using Skype/Lync
Hi. We are trying to integrate Skype/Lync on our VVX Phones. Our base profile is Lync and our 2nd Line is Broadworks for audio.When pressing the new call or redial button/softkey, it uses the Line 1...
View ArticleSimulation/Emulation Software for Polycom VVX411?
I'm in the process of trying to build training videos and integration with one of our web tools with this phone and I've tried downloading the 4.1 SDK that is provided on polycoms website, But it...
View ArticleVVX and Soundpoint not sending DTMF when telephone-event not lowercase
We made some calls from Polycom phones (Soundpoint 4.0.13 and VVX 5.6.0.17325) into reConServer and observed that the phones were not sending any RFC 2833 RTP packets when DTMF keys were pressed....
View ArticleREFER request uses IP address in "From" URI
I've tested transfer (REFER) from a VVX running firmware 5.6.0.17325 against reSIProcate / reConServer. One of the main aims of the testing is validation of mutual TLS authentication using the client...
View ArticleEEIV USB Camera Presets on Trio in Zoom Rooms
Hi,currently camera presets for the EEIV USB on Trio in Zoom Rooms mode are not supported, this is a show stopper for one of my customers who has multiple whiteboards in his conference rooms and needs...
View ArticlePolycom ip 5000 LAN port: inactive
Hi everyone, We have a Polycom SoundStation ip 5000 and it suddenly doesn't stop initializing network and it is saying that the LAN port is inactive. I have tried to factory reset the device but this...
View ArticleExternal Speakers for VVX500
One of my clients have requested external speakers for teleconference calls with their VVX500. Their meeting room is large with several people in the room as well as on the conference call. Is there...
View Article[Software] Polycom Trio UC Software 5.7.2 Rev AB
Hello all, we are pleased to announce the release of the Polycom Trio UC Software 5.7.2.3205 Rev AB This release of Polycom® Unified Communications (UC) Software 5.7.2AB for the Polycom Trio™ solution...
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[Hardware] VVX Business IP Phones/VVX x50 Series Obi Edition
VVX Business IP Phones/VVX x50 Series Obi Edition SKUs now live and available for order Small business connects Skyline Obi Edition phones VoIP providers to make and receive phone calls.VVX 150 –...
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