Soundstation IP 6000 no factory reset option
I have a soundstation ip 6000 that we bought for our non profit organization - we are unable to reset to factory defaults in order to regain control from a previous provisioning. On boot firmware is...
View ArticleCX 5.500 llamada con clave de salida
Cuando realizo llamada SIP , y la planta solicita un codigo o clave , no aparece el teclado para digitar la clave que le piden uno.En la pantalla no a parece la opcion para activar el teclado,...
View ArticleHow do you change default idle screen on VVX 501?
How do you change the settings on the VVX 501 so that the default idle screen is the screen that contains the icons (e.g., New Call, Redial, Message, Directories, Calendar, DND, Forward, Settings)...
View ArticleRe-Registration on Failover with new Dialog/Call-id
Testing the re-registration with failover feature with VVX400 on SIP 5.4.7. Any ideas how to configure the phone to send the re-register request to the secondary SBC with a new dialog. This would allow...
View Article[Zero Touch Provisioning] My csv does not appear to be uploading
I have tried uploading a csv with a test phone in it but I cannot find it when I search or it using the reference ID. Are there any known issues using the bulk add feature on ztp? Can someone provide...
View ArticleTotal NOOB question on IP5000
I have a employee who performed a format file system on an IP5000 phone. I have no idea how to reload anything on this phone as Polycom is new to me. Is there a quick / self help guide for reloading?...
View ArticlePolycom VVX handset won't answer call to group
Hi There, we use voipfone for the service and have 9 polycom vx400 phones in the setup. we have 4 phones that act as the ring group. Here is the problem. If we have the 4 phones setup with the busy...
View ArticleBLF and call pickup
We are using Polycom vv400. We have the busy lamp setup and working using voipfone. However we have an issue where we are unable to pickup another user that is ringing. our system users...
View ArticleSlow ineternet on vvx411
Hi, I reckon this might be an eternal issue: I have just checked with speedtest that connecting my laptop via the VVX411's ethernet port I have 20Mbps down and 1Mbps upload speed, whereas connecting...
View Articletrio 8800 can't dial out follow condition add auth code (6 digit) in digitmap?
Hello; We have trio 8800 Firmware Ver. : 5.5.3.3441. set mode general joint ippbx.Problem issue is can't dial out follow condition dial 9+Authorization code (6 digit) + country code+ city...
View ArticlePolycom VVX Boot Loop
Hi We have a Polycom VVX phone that was stuck uploading core files 1 out of 6.We formated the file system, started an FTP server and pointed the phone to the FTP Server so it could download the...
View ArticleIP7000 & External Stereo Speakers
Hello, I have an IP7000 that I would like to hook up to my stereo system with surround sound speakers. I purchased a Polycom Mutli-interface module and got it in today. How can I accomplish this task?
View ArticleRP Visual+ no powering on - orange light
I have a Polycom Trio 8800 paired to a Visual+. It was working fine, then the Visual+ powerd off/crashed. I unplugged everything and plugged it all back, and all I now get on the Visual+ is an orange...
View Articlecertificate web service cannot be found - CX 500, CX 600
Hi Friends, We have polycom CX500, CX 600 phones on our network and suddenly some standalone phones ( which are not getting registered to Lync server using the AD credentials) which use 4 digit phone...
View ArticleCall Lag issue with CX600
Hi, I am having the call lag issue with all CX 600 phone while making a call. vx310 and vx600 is working fine. The phone fimware is already updated to lastest version 4.0.7577.4531(April 2017)....
View ArticleVVX-311 headset button not activating headset
I deployed plenty of Polycom phones when RingCentral were deployed to my people. On almost all phones the Jabra headset works. I've had 2 phones that there seems to be a problem with the headset...
View ArticleUC sw 4.013 and Avaya Session manager 7.1 'SIPS' unsupported and unable to...
Anyone have an idea of how to resolve an issue with the IP Soundstation 5000 inserting SIP: before a SIPS: in the record route of the signalling, which causes the handset to be unable to answer the...
View ArticleIssue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490
Hello, I'm having some trouble setting up a RealPresence Trio 8800 via Fritzbox 7490. I did set up Line1, the SIPserver information (IP and Port of the Fritzbox) and the login credentials. Looks good...
View ArticleSoundStation 2 compatible external microphone
Dears; please advise if the CX3000 expansion microphones (2200-15855-001) are compatible with soundstation2 EX analog.
View ArticleDon't know how to make extensions appear on color expansion module
Hello,I'm using a VVX 411 phone with a color expansion module:Part Number 3111-48450-001 Rev:AMAC Address 64:16:7F:2D:40:61 UC Software Version 5.5.2.8571Updater Version 5.7.2.21547 The PBX is a...
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