SoundStation IP 600 cannot call SIP-URI
I am trying to place a call to a sip: URI: wbdemo@conf.zipdx.comThe same call, from the same network, works fine using a softphone or my built-in router sip-to-dect system. The IP 6000 has the URI in...
View ArticleHelp for dying SoundStation IP 6000
My IP 6000 was dying, as seems to happen to at least a few other users, too. Red lights, no boot, no screen, no happyhappy joyjoy. I opened my unit up and noticed a strange humming noise from one of...
View ArticleCall Waiting Ring through Phone Speaker (Everytime)
Hello, Majority of our customers are ok with having call waiting just beep in there ear every few seconds while they are on a call. We have an ambulance company that we just got onto the VVX410's. When...
View ArticleVVX301 static BLF address display overwrite
Hello, Thank you for reading my thread, though bear with me, I'm new :) I have a certain issue with the BFL address.When a phone is set to busy, the incoming call is redirected somewhere else by the...
View ArticleVVX 400 Cannot reset to factory please help!!
Hi, I am tying to reset my VVX 400 phone to factory defaults but it won't let me. For some reason my admin password does not work anymore. Only user password works. I tried 456, 1234, admin, password...
View ArticleNo indication of incoming call VVX 601
One of our VVX 601's has two line's configured. If person is on either line 1 or line 2 and the other line has a call coming into it, the display doesn't change and indicate that another call is...
View ArticlePhone powers off when PC shut down
Hello, I have a really weird issue reported to me which makes zero sense. I have a client using a Polycom VVX410 phone. The PC is plugged into the phone and the phone is plugged into the LAN. He...
View ArticleCPU usage monitoring in Polycom phones
Has anyone had issues with phones CPU being really like 50%+ all the time, and receiving high rate of packets, like 3-400/second. THanks
View ArticleAcoustic Fence
Acoustic FenceWe have been using it for a while, recently it seems to have stopped working on our VVX4XX -The 3XX still seam to work. All the phones are on 5.7.0 - Here are a few pieces of...
View Articledocumentation on voIpProt.OBP.dhcpv4.option and voIpProt.OBP.dhcpv4.type
While reading through the release notes on the 5.5.x versions of UC, I stumbled across these new parameters getting introduced in 5.5.1. There is no Admin guide available for 5.5.0 and the admin guides...
View ArticleHard limit on VVX expansion BLF?
Hello, We have a VVX 411 with the color expansion module running UC 5.7.0.11768.Connecting to an Asterisk/FreePBX server, working great.We would like to use all available Line Keys on the system: 16 on...
View ArticleVisual+ Provisioning Issues
For about the 15th time I am having issues with Visual+ provisioning. FW 5.5.2 & 5.5.3 have been tried with the same behaviour in each instance. The Visual+ units will not obey...
View ArticleCX5500 fails POST check after system recovery
I have a CX5500 that became unresponsive and seemed to be stuck in a perpetual reboot. I followed the USB recovery process found on this site. After the procedure completed, the microphone status is...
View ArticleSip SoundStation IP 6000
Goodday,I am new to sip and polycom and have a shoretel voip solution. I have looked into all the step by steps on both shoretel and polycom for this and i still get line un registered. I was curious...
View ArticleUnable to Connect to Provisioning Server
I've looked through many of the posts regarding upgrading the firmware on a Soundstation IP 6000. I'm looking to upgrade my Soundstation IP 6000 to the latest version (current versions below). Trying...
View ArticlePhone used with SIP today and then migrate to Skype for Business
Does polycom make a phone that will work with a SIP environment today such as Avaya or Cisco, and then be able to use that same phone in the future with Skype for Business?
View ArticleSpeed dial and one touch transfer key
Is there a key, or a way to make a macro key for a polycom VVX phone that will function as a one touch transfer key and also as a speed dial key. The problem we are running into is that a key that is...
View ArticleDebug log tool
Does Polycom provide a log viewer that matches the log output of the phones to ease out troubleshooting. I have some logs to check with thousands of lines and need to retrieve the sip packets from there.
View ArticleVVX 410 line in use?
We have our company in two rooms in our house and three lines on our phone. Does anybody know how to set up an indicator on the 410 that will tell me (in one room) that my wife/partner is on the phone...
View ArticleDisable hot dial / auto dial on SPIP 335
I found my self as Admin at a company and need further insutructions on getting an IP phone to work. Phone is registered, can recieve calls, but can only make calls if the number is dialed and "Dial"...
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