Hi There,
we use voipfone for the service and have 9 polycom vx400 phones in the setup.
we have 4 phones that act as the ring group.
Here is the problem. If we have the 4 phones setup with the busy lamp fields for the 4 phones that take the incoming calls, when you just pickup the phone it won't answer.
On the screen you can see the list of the 4 phones rininging and you have to select your name from the list and click answer.
we are using software 5.7.0.11768
the only work around was to leave the busy lamp for the other phones but remove the busy lmap for the 4 phones in the group.
can you help pelase??