Hi
We have a Polycom VVX phone that was stuck uploading core files 1 out of 6.
We formated the file system, started an FTP server and pointed the phone to the FTP Server so it could download the application files again and update in the hope this would resolve the issue.
Unfortuantely, this doesnt appear to have resolved the issue.
The phone still gets to uploading 1 of 1 core files, it will sometimes pass this.
Once it has passed it will boot normally, and you can access the phone. However it will then randomly reboot.
I have checked the app.log and i have the below:
000443.422|pgui |5|00|CPolyApplication::onError for ./ec, error is The process has crashed 000444.536|pgui |5|00|./ec is being restarted 000444.570|pgui |5|00|CPolyApplication::onError for ./browser, error is The process has crashed 000448.576|pgui |5|00|./browser is being restarted 000448.736|ec |*|00|Initial log entry. Current logging level 4 000450.918|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 000450.957|pgui |5|00|Received theme(1) : Existing Theme(1) 000451.255|brow |*|00|Initial log entry. Current logging level 4 000500.109|pgui |5|00|CPolyApplication::onError for ./browser, error is The process has crashed 000500.895|acom |4|00|App "ec" has failed to read a message, error number = 92 000500.895|acom |5|00|AppComServer encountered a connection error. 000500.895|acom |4|00|Application ec from 127.0.0.1 [50905] has been disconnected. 000500.910|pgui |5|00|./browser is being restarted 000500.952|pgui |5|00|CPolyApplication::onError for ./ec, error is The process has crashed 000504.511|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0] 000504.956|pgui |5|00|./ec is being restarted 000505.961|brow |*|00|Initial log entry. Current logging level 4 000507.270|pgui |5|00|CPolyApplication::onError for ./browser, error is The process has crashed 000511.270|pgui |5|00|./browser is being restarted 000511.459|ec |*|00|Initial log entry. Current logging level 4 000513.382|pgui |5|00|CPolyApplication::onError for ./ec, error is The process has crashed 000516.546|cfg |4|00|RT|cfgReadAnyConfigFromFlash: Data length is invalid (0xffffffff bytes). 000516.546|cfg |4|00|RT|cfgReadAnyConfigFromFlash: error reading config, using defaults 000517.383|pgui |5|00|./ec is being restarted 000517.692|brow |*|00|Initial log entry. Current logging level 4 000519.706|pgui |5|00|CPolyApplication::onError for ./browser, error is The process has crashed 000523.707|pgui |5|00|./browser is being restarted 000523.855|app1 |*|00|Key bounce detected, 84 skipped, rtosTickGet() = 12708, m_preKeyTicks = 12702 000526.244|ec |*|00|Initial log entry. Current logging level 4 000528.592|brow |*|00|Initial log entry. Current logging level 4 000529.619|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 000529.828|pgui |5|00|Received theme(1) : Existing Theme(1) 000530.818|pgui |5|00|CPolyApplication::onError for ./browser, error is The process has crashed 000531.921|acom |4|00|App "ec" has failed to read a message, error number = 92 000531.921|acom |5|00|AppComServer encountered a connection error. 000531.922|acom |4|00|Application ec from 127.0.0.1 [25515] has been disconnected. 000531.938|pgui |5|00|./browser is being restarted
Any idea why we would be seeing these errors?
I am waiting for more detailed logs and also the boot log, once i have these i will upload them.
I am changing the global log level to debug, if you can recommend any other logs i should change please let me know.
Thanks,
RobT