Hook Flash on Polycom 670
My carrier (SIP Trunk) states I have Call Transfer yet on my Norvaya BCM (Business Communications Manager) I was not able to do a hook flash on the SIP trunk via the actual hook switch or Feature code...
View ArticleWebpage background option not loading for Soundpoint 670
Phone InformationPhone Model SoundPoint IP 670UC Software Version 4.0.11.0583BootROM Software Version 5.0.11.0282 When viewing browser via IE or Firefox both latest I cannot load the...
View ArticleSS IP7000 Corporate Directory: No response when closing and opening again the...
Okay, so I thought I had this solved, but apparently not. On my SoundStation IP7000 I got a running Corporate Directory. Which is an OpenLDAP-Server with like 5000 entries.Everything works fine. But...
View ArticleSoundstation IP 7000 factory default
I bought a second hand Soundstation IP 7000 last week which seems to have the settings of the previous owner. I would like to return it to factory default but this can only be done using the admin...
View ArticleGroup Paging Audio Packet Format
Hello,I was attempting to implement the Polycom UC Software PTT/Group Paging Audio Packet Format as defined in Engineering Advisory 70568, however I am having a problem with the audio being garbled...
View ArticleEncrypting syslog messages
Hi everyone, Do I think it's possible to encrypt syslog messages (on VVX phones) when sending them to the syslog server? Syslog contains the SIP messages and I don't want to sned them in clear text....
View ArticleVVX 201 2-line SIP configuration
I have just bought a new VVX 201UC Software Version 5.5.1.11526Updater Version 5.7.1.13261 I'm trying to configure 2 SIP lines (2 different SIP providers: Provider A & B) Line 1 - registers OK Line...
View ArticleFacing issue with IP5000
Dear Polycom team, We bought polycom IP5000 for VOIP use in our office. Initially it was working fine.Now I am getting message in the display as mentioned below,"Waiting for Network to initialise" I...
View ArticleHow can I add russian language on Polycom IP 7000
I cannot find russian language on my Polycom IP 7000, there is English · Deutsch · Français, but there isn't russian language. How can I add russian language on Polycom IP 7000?Thanks
View ArticleExpires overlap not working
My device (vvx 500 - 5.2.2) is subscribing with expires=3600, but the server overrides the value with 180 (3 min). The device does not set voIpProt.server.x.expires.overlap, so it should default to 60...
View ArticlePolycom Real Presence Trio 8800 - "Service Unavailable"
Hello, I'm very new with the Polycom trio 8800 phone and would really appreciate some help.Recently a week ago our company just updated our license and suddenly the Polycom phones stopped working....
View ArticleVVX400 Remove Inbound Caller ID
Is there an override to remove inbound caller ID? To be clear I would like just one phone to not show any caller ID info for incoming calls.
View ArticlePaging vvx 400
Paging from a VVX 400 and rest of phones are Aastra 55i. The Aastra 55i alerts the user of a page ,but there is no audio.Any ideas on how to fix this issue?
View ArticleVVX500 MAB Authentication Works, But DHCP Fails
I'm testing VVX500s connected to Cisco switches configured with MAB and in multi-domain mode. MAB is authenticating successfully however DHCP fails. I manually configured the VVX500 with the Voice...
View ArticleSoundStation IP 7000 phonebook
I finally got my SoundStation IP 7000 to work and now I'm wondering if it's possible to use the same (or slightly modified) xml file to load my contacts. I can't seem to find an entry in the menu.
View ArticleSoundpoint 331 Button Assignment
Please forgive me if this has been addressed. I have searched & either it's not here, or I have been unable to find anything. Using the PolyCom Soundpoint 331 phones with Vonage, to make a simple...
View Article[Software] RealPresence Trio 5.4.4 AD Release
Hello all, we are happy to announce the availability of Polycom® UC Software 5.4.4 RevAD, with associated utilities and documents on the RealPresence Trio product support web page for download. UCS...
View Articlepatching calls on vvx410
using anveo for my service. need to be able to be on one call put it on hold, pick up another line and get someone connected, then patch the 2 calls together, make sure they can speak to each other,...
View Article[Software] UC Software 5.4.5 Rev G and 5.5.1 Rev E
Hello all, just a quick information that we have uploaded an updated release for: 5.4.5 Rev G (5.4.5.8201)and5.5.1 Rev E (5.5.1.12442) 5.4.5 Rev G (5.4.5.8201) - This release provides important fixes...
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