Facing issue with IP5000

Dear Polycom team,

We bought polycom IP5000 for VOIP use in our office. Initially it was working fine.

Now I am getting message in the display as mentioned below,

"Waiting for Network to initialise"  I am getting option " setup"  or "Exit"

If I select "Setup", polycom device is asking for details such as "Provisioning server, Ethernet Menu, TLS Security etc..

Please help me to solve the issue.

Looking forward for your reply.

I was trying to reach Polycom support team in India,

I got two contact details : Laveen : 0124 4861638 : No response.

Shivam : 0120-3091616 - Not correct phone number.

Thanks and regards

IPETRONIK (Kannan Chandrasekar)