VVX310 after voip disconnect issue vs IP335
Hi, We have aproximately 30x Polycom IP335 Phones 60x Polycom VVX310 Phones Now the issue I am having is that anytime our VOIP provider has an issue / server times / or there is a small internet...
View ArticlePolycom 335 - Change Line 2 to messages
I don't have a provider that is providing support anymore and was told by Polycom support to come on here. I have a new Polycom 335 and it currently is configured to have Line 1 and Line 2. I know...
View ArticleSIP NOTIFY fails intermittently
I have a VVX 500 hangset running 5.2.2.x. The device is setup to monitor a few parking spaces. The SIP subscriptions all go to a UAS which is also responsible for sending the SIP NOTIFY's to device. On...
View ArticleVVX 1500 Error Messages
Hi there,I have 30+ vvx1500 phones in my organisation.We are running on 5.2.5.0987 UC softwareThere are some video problems which occur randomly.When I inspect diagnostic messages, there are some fatal...
View ArticleIs it even possible change the display on the VVX 300/310 line screen?
I am trying to change the display on the POLYCOM VVX310 to show only the lines that are active. I dont want to unassign the lines or the phones but we have 8 phones and only 5 of them are active. Is...
View ArticleCan't make IP7000 mics works when mobile phone is connected with external 2,5...
Hello Team,for demo purpose i try to use sounstation IP 7000 with a cell phone connected through 2,5 jack external portunfortunately sounds in works but sounds out doesn't ie : i get the audio from the...
View ArticleAll my SoundPoint IP phones stopped receiving calls
Good day. Please help me as I am frustruated, hopeless and clueless. I have a setup with several IP phones and asterisk pbx in a local network. Everything worked for years and then suddenly stopped...
View ArticleSoundPoint 335 Cannot download Initial config files
I have a SoundPoint 335. I formatted the file system without realizing the impact of that decision. I’ve setup Filezilla to be my provisioning server and I believe I have the correct files in the...
View ArticleACD Logged In or Out Indicator
I am looking for any way to indicate to an agent that they have logged in or out of our ACD queue. We are not using a Broadsoft based provider and I do not have access to the provisioning server our...
View ArticleBuying used phones
I am going to use vvx 300 phones in our new hosted sip system. Someone told me that if I buy used phones they may not be able to be " unlocked " to use in our providers system. Does this make sense ?...
View ArticleTone indication after other site hangs up, VVX Phone
Hi, can VVX Phone plays some tone indication after the other site hangs up? Some of our new Polycom VVX users miss this, because they used to hear a hang up tone if the on going call ends.. We have...
View ArticleDoes VVX phones support 802.1x network authentication security?
Does VVX phones support 802.1x network authentication security? Where are the settings/configurations for it?
View ArticleSoundpoint IP331 reboot is being repeated at all of sudden
Good day. I have trouble with Soundpoint IP331. When we make dialing, the phones often suddenly start rebooting.The phones are connected to customer's asterisk. UC Software version : 4.0.10.0689,...
View ArticleKeep receiving calls from numbers like 100, 1000, 1002, etc.
Hi,Sorry if this has already been said.I am new to VoIP. I have a polycom VVX101 phone and Sipgate Basic. I moved because my ISP raised their call rates. A friend who works in an office gave me their...
View ArticleDTMF problems with SoundStructure Interface Cards
We just recently upgraded from Cisco CallManager 8.6 to Cisco CallManager 11.5 We have 4 Soundstructure interface cards and they are not passing DTMF on calls (ie putting pin in for a conference...
View ArticleTime setting on VVx600
I have a VVX600 and the time is off by an hour, it's in the wrong zip code. How do I fix this on the phone or is their programming that needs to be done?
View ArticleAny manuals for connecting BT headsets?
Hello, We will probably get mostly VVX411 and 501 units. I'm wondering if there are any manuals or special instructions for connecting BT headsets. Which models are compatible - if we need a...
View ArticlegigE vs. F/E?
Hello, I was planning on getting an alcatel 6450 switch and some VVX411 phones. They said the phones wouldn't work because the switch was not gigE? I'm not sure what they mean -...
View ArticleVVX 500 phone not able to upgrade
Hi I am unable to upgrade VVX 500 and VVX 600 phones to latest software version.Please help. Thanks
View ArticlePolycom VVX600 - Removing Directory Entries from Idle Screen
Hello,Is there a command string that you can include in a VVX600's config file to prevent directory contacts from showing up on a line key position when the phone is idle? We are using BLF key...
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