Good day. I have trouble with Soundpoint IP331. When we make dialing, the phones often suddenly start rebooting.
The phones are connected to customer's asterisk. UC Software version : 4.0.10.0689, BootROM version : 5.0.10.0028.
There are about 30 units of IP331 with all same configuration and they have same rebooting issue at this moment.
We have already tried factory reset of the phone then update configration file but issue are still the same.
Upon checking of the log when the phone was rebooting, we found the following error :
013158.316|sys |*|03| NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY
013158.316|sys |*|03|tApp1 94067cc4 956e0f50 170 SUSPEND 940a4760 956e0660 380003 0
Can someone advise us what is the ERRNO 38003?
We also found some differences between log file which is including rebooting(log file - A) and not including rebooting(log file -B)
Log file - A
ACK message :
013158.002|sip |0|03| ACK sip:213@192.168.xxx.xxx SIP/2.0
After ACK message, the log file -A showed this log.
013158.054|net |2|03|NWIF: nw_setlocalhold() - setting local hold (0) 2.
013158.326|sys |6|03|soSystemLogException logging complete, rebooting...
However, Lof file - B it appears different log movement.
Log file - B
Ack message :
010923.896|sip |0|03| ACK sip:213@192.168.xxx.xxx SIP/2.0
i). Before ACK messeage, the log file -B showed this log.
010923.630|app1 |1|03|[AppUiC]: updated call statistics, Rx=0, Tx=0
ii). After ACK, the log file -B showed this log.
010923.950|net |2|03|NWIF: nw_setlocalhold() - setting local hold (0) 1.
What difference between A and B is, setting local hold(0) 1 and 2.
Can someone advise us what is the difference this message?