encrypted provisioning
Hello. After examining Internet and in particular "Quick Tip 67442 When Encrypting Polycom UC Software Configuration Files" I still have several questions. 1. Please confirm that there is no way to...
View ArticlePolycom phone
I have a Polycom phone that I am using at my home office as VOIP. I was able to previously receive and answer phone messages on it using AT&T UVerse. I have now switched office where I am now using...
View ArticleIssues upgrading 501
Having a very strange issue when trying to upgrade a vvx501 with firmware 5.4.1.16215 We use a Cisco 1941 setup with a 2960 POE. With the 1941 connected directly to a static IP - NAT that IP...
View ArticleSoundStation Duo 2.5mm port out to Chromebox for Meetings (Google Hangouts)...
We're have a SoundStation Duo connected to a Chromebox for Meetings (Google Hangouts) via 2.5mm audio in/out port. It is connected using the included Y cable to a similar Y cable (via a few...
View ArticleCan I configure a VVX 300 to work with Ooma
I have a VVX 300 that I would like to configure as stanard phone for use with Ooma? Is this possible?
View Article410 and 411 differences
So we are having an issue with star codes with the 411 series. We get everything to work on a 410. However when we get the 411 involved everything goes south fast. Is there a major difference between...
View ArticleVVX 600 Dialer Digit Timer
I have a few VVX 600s and when you use the keypad on the physical phone for example you start typing a number 503-123 Pause for about 3 seconds or longer and the phone trys to dial that number when i...
View ArticleUCS 3.3.5: Line set to register="0" can't be used when SIP URL dialing is...
Polycom SPIP 550UCS 3.3.5 A while ago I disabled SIP URL dialing to avoid caller number displaying as SIP URI.A few days ago I tried to use a line set to register="0".As soon as I pressed the line key,...
View ArticleVVX 600 IdleViewPreferenceRemoteCalls
I'm running UC 5.5.1.11526 on a VVX 600. I'm trying to uliize the following setting. up.IdleViewPreferenceRemoteCalls="1" Use this parameter to determine when the phone displays the idle browser. When...
View ArticleVVX600 recommended bluetooth headsets
My Polycom VVX600 is not able to discover Beats Solo 3 wireless headset. I could pair that headset with a smartphone though.Where can I find a list of bluetooth headsets recommended to use with VVX...
View ArticleVVX 1500 Video Call Problem
Hi,We are using VVX 1500 in our network. But we are having problems for delivering the video for some devices (not all of them) When the device trying to make a video call just an "X" appears on the...
View ArticleCan I check voicemail from VVX while away?
I am trying to determine if there is a way to check the office voicemail from our VVX 300 series phones while out of the office. (On days working from home etc.) I browed through the manual and did not...
View ArticleStarfield CA trusted
Is there a process or document that shows how to get a starfield CA and how to deploy it?
View ArticlePrimary Line
Hi, Our office uses a Broadsoft platform, my issue is I've got a Polycom VVX500. My primary line Ext 8573 and I've got one Shared Call Apperance Ext 8560. If no lines are active I take my headset off...
View ArticleSip IP 6000 First call fails, subsequent calls ok
Hardware Avaya Session Manager 6.0, Avaya Aura CM 6.0.IP6000 version 4.0.4.2906.Phone is in a meeting room. After a period of time or first external outbound call of the day the call will fail with 404...
View ArticleXML API - Restart phone
Hi Is there an XML API function available to restart the phone? I have some SoundPoint devices which won't support the REST API so I'm looking for a way to remote restart them, without having to use...
View ArticleSetting up a provisioning server
Now, before someone gives me the stock links to the documentaion (which I have), I would like to know how to do a couple of things. What is the latest firmware for a SoundStation IP (with the 00:04...
View ArticleVVX 600 Bluetooth radio can't turn on
We have 3 phones and they've been working great for a year since we purchased. All of the sudden, the bluetooth radio in EVERY phone cannot be turned on. We've been using them with bluetooth headsets...
View ArticleVVX 400 Transfer Prompt
Hi Support, Got a customer that when transferring a call, gets the "sip:" prompt instead of a numeric prompt so they can just enter a 4 digit extension??? How do i change it so every time they...
View ArticleTrio 8800 - no dtmf once call is established
Once i establish a call on the Trio 8800 IP set, if i need to send additional DTMF string ( ex: entering into a conference call with a 6 digit passcode), no DTMF tones are sent. How do i program unit...
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