BLF issues.
Hello Community! I'm having an issue whereby, we register the phone to a load balancer, this then assigns a sip server from a pool of 4 servers - all of which has presence enabled. If I register to a...
View ArticleSoundPoint 331s having to manually reboot to register
Hello I'm trying to isolate a issue have a few hundred polycom 331s that are located in seperate networks accross the US. Every few weeks, random phones will lose registration with the error "URL Call...
View ArticleVVX 600 Dialer Auto Suggest
Have a customer who wants to turn off this feature. Is this possible ? Phone InformationPhone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address XX:XX:XX:XX:XX IP Address 192.168.57.102 UC...
View ArticleVVX D60 no lines mapped
I have taken my VVX 600 and attached a D60 to it. Setup is quick and easy, just added this config: feature.dect.enabled="1" reg.1.terminationType="VVX-DECT" VVXD60.Handset.1.outGoingLineIndex="1"...
View ArticlePolycom VVX300 and VVX400 Templates
Does any one know of any VVX300 and VVX400 phone templates? I want to be able to show my customer a picture, or representation, of the phone with what it will look like once programmed. Example: it...
View ArticleVVX SIP and Skype
Been looking around and can't find a straight answer on this one so any help would be great. Looking at the VVX range of phones is it possible to both Skype For Business and a local SIP at the same...
View ArticleLocal Directory Sorting and removal of Nickname
Dear Team, I am using Polycom VVX 300s and are pulling local contact directories from a server. We would a solution for the following; 1. What is the parameter used to stop displaying a "Nick Name"...
View ArticlePolycom VVX D60 ring back tone
I´ve just bought the new Polycom VVX D60 handset. It is paired with the Polycom VVX 310 model. My problem is that I cannot hear the ring back tone when making calls. With the VVX 310 there is no...
View ArticlePolycom VVX600 Shared lines unregister
Hi everyone,One of our customers has mutliple VVX600 in use. One each phone, there is the primary line of the user, and about 10 Shared Lines (Shared Call appearance - we are using Broadsoft system)...
View ArticleSoundstation IP6000 Digimap.
Hello, I'm hoping someone here might be able to help as I'm pulling my hair out. We have a single Polycom IP6000 SIP device. If we dial before hitting the handset button it calls fine. If the users...
View ArticlePolycom VVX 600 - Mute sound from "Network is Down" alert
Hello,How do I mute the sound for the "network is down" alert? I only need to mute the sound, the alert may stay if needed.Hardware: Polycom VVX 600Firmware: UC 5.4.0.5841 Thanks!
View ArticleRealPresence Trio 8800 - add more than 1 line
Hi Everyone, is possible on a Polycom RP trio 8800 to add more than one line (see attachment)? We'd like to register it on Lync and on our SIP serverWe have installed the latest software version, 5.4.3...
View ArticleVVX D60 Codec not renegotiating
I have a VVX D60 paired properly to shared line on a VVX410. I'm able to extension dial internally to VVX500 with g722, but If I dial a PSTN number in this case my cell phone. It drops the call after...
View ArticleCan't Add soft keys on VVX600
To see my previous posts, please look [here]. I am running the latest version 5.5.0 of the UC software. I have a problem where my soft key additions are not showing up on the phone. I have a bunch of...
View ArticleVVX default alpha password entry
We have a customer using 22 VVX 500's with Hotdesking, those 22 phones are shared between 62 agents that rotate in and out.Each agent has a unique phone number, and PIN to log into their phone. The...
View ArticleMicrophone gain becomes too sensitive
We have a soundstation ip7000 that we are using in a conference room. The mic on the phone is so sensitive that it picks up every little paper shuffle or noise and drowns out the person who is...
View ArticleDistinctive Ring Tones for Internal vs. External Incoming Calls
Hi Everyone, Is there a way that we can create a distinctive ring tone for internal incoming calls vs external incoming calls on VVX phones? Any suggestion will be much appreciated. Thanks!
View ArticleHardwiring Laptop to RealPresence Trio 8800
I am tryign to create a one-sheet to hang in our conference rooms with several options for using the RealPresence Trio phone. I notice many users hardwire their laptop to the phone. Is the main benefit...
View ArticleVVX500 on 5.5.0 has not Theme option
According to the documentation, there should be an option to set the theme between Classic and Modern under Settings > Basic > Preferences > Theme. That option does not exist on our Polycom...
View Article