Label Missing on soft key
All; I've created 9 softkeys on a 670 and the first 8 look good. However, for the 9th soft key, the key is displayed and it works the way it should, but the label is blank. I'm not sure why this is...
View ArticleHow to delay dialling a number
Hi Polycom We have some users that are having issues with dialling international numbers. In some cases they are to slow to dial them and eventually the phone rings without them finishing the number We...
View Article911 Calls fail on VVX/CX
We have Polycom VVX and CX 5500 phones that cannot dial 911. We use Lync for dialing plans which adds a + to 3 digit calls. What is odd is dialing 411 works, just not 911. Also the CX600 phones work...
View Articlevvx400 phone hang up the call itself and then restarts
Hi,when i recieve a call, the phone hang up the call itself and then the phone restarts on its own, we review network problems and dont see any problem, the wire network its ok, we connect the phone...
View ArticleConfusion with VVX line keys
Hi Steffen/Community I'm having some confusion with provisioning line keys for the vvx500 - UC 5.5.0.20556. I have an expansion pad, but have seen that you can only configure 12 line keys per...
View ArticleVVX 410 multiple call from single line in multiple line phone
Hello Folks!! I am using VVX 410 phone with line1 as ABC and line2 as XYZ, now upon holding an active call on ABC and placing a new call VVX 410 automatelly picks up XYZ line instead of ABC line, I...
View ArticleClear Authentication password
I've inherited a Polycom SoundIP 335. I managed to perform a factory reset on the phone successfully. However, when I tried to configure to phone to register onto my Elastix server, it fails....
View ArticleLonger power supply cord
I am looking for longer power supply cords for the VVX 300/310 and 400/410. The ones that came with the phones are 5 feet long and we need at least 10 feet. Are there any available?
View ArticleTrying to program expansion module line keys for 670 phone
All; You can see my previous post [here]. I have a Polycom 670 phone with the expansion module. What I want to do is program the line keys on the expansion module *without* having to program the 6...
View Articlemaster config file LICENSE_DIRECTORY, setting specific paths?
Have a newbie question regarding how to set specific license file paths per Polycom device. We only want certian models asking for the license file. Currently we have all our Phones ask for the license...
View ArticleFirmware Update?
Our telepphone service RingCentral ran a firmware update and now our Polycome 330 SIP phones are not able to find the IP address, is there a fix for this issue?Thank you,Crystal
View ArticleChange the LABEL used by BLF lines
Hello, I am trying to change the LABEL used by my BLF lines. The phone is a VVX 400 (UC v 4.1.6.4835) and my provider is Vonage Business. With my previous VOIP provider, I was easily able to edit the...
View ArticleIssue with name from DHCP
Some VOIP devices that are being addressed via DHCP but are failing to register a name with the DHCP servers. In other words, when the DHCP grants a lease for an IP address the DNS name field is...
View ArticleChange key feature on vvx
Hello I am working with UCS 5.4.4 on VVX300 and I want to change the action behind a key. I need to remap the messages key (number 21) to dial a number.with the following parameter, nothing happens...
View ArticlePolycom VVX410 changing line names
Hi, I work for a architect company where we each have a Polycom VVX410 on our desks. We all recieve the call from the main line and can transfer calls to one another. But we have to guess which line is...
View ArticlePolycom 331 not showing names on incoming calls
Hi All, One of our users has added some people to her phone directory (locally), and when she searches the directory everything appears fine. When dialling out, the phone shows "Name (number)" which...
View ArticleTurn off VVX 501/601 backlight?
On the VVX 501 and 601, can the backlight be turned off when the phone is idle? This User Guide (5.3.0) says...
View ArticleVVX 500 Purchase 4 units 06-2016 Display issue
1 unit displays red line to the left and Blind transfer soft key has disappeared.
View ArticlePolycom VVX 201 and VVX 300 Cordless Extensions
Does the VVX 201 or VVX 300 support the addition of cordless handsets or are there any other models available that can support up to 5 cordless handsets along with the corded desktop phone? Our...
View ArticlePoor VVX 410 performance
hello, I am faced with a major problem: the model VVX 410, I encounter a delay between when the phone rings or the call appears on the screen. this little delay from 1 to 2 seconds. ca seem little bit...
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