Hello,
I am trying to change the LABEL used by my BLF lines.
The phone is a VVX 400 (UC v 4.1.6.4835) and my provider is Vonage Business.
With my previous VOIP provider, I was easily able to edit the BLF labels by using the Line Key Configuration feature of the web configuration utility. But evidently the Vonage call server does not support this feature.
I downloaded the phone's configuration and noticed that it adds the line: attendant.uri="blf" when BLF is enabled for a phone. I believe that indicates that the phone is subscribing to a resource list on the server. I do not have the ability to edit that resource file on the Vonage server so my plan is to configure the phone for static BLF.
I created and uploaded the following .cfg file and it is partially working.
<attendant attendant.uri="" attendant.resourceList.1.address ="sip:7701@sip-xxxxxx.accounts.vocalocity.com" attendant.resourceList.1.label="Dave" attendant.resourceList.1.type="normal" attendant.resourceList.2.address ="sip:7702@sip-xxxxxx.accounts.vocalocity.com" attendant.resourceList.2.label="Jim" attendant.resourceList.2.type="normal" etc... />
The BLF lines are using my new labels, they work as speed dial keys, and they allow me to transfer a call with one touch.
However, none of the BLF lines are displaying the busy/available status of the extension. What do I need to do to fix this?
FYI: I contacted Vonage support but they said this is beyond their support and that perhaps I should contact Polycom.
Thank you.