DHCP-Option failed
ladies and gentlemen,unfortunately we have the problem that the DHCP option 160 does not work as we want it toServer type HTTPSDHCP option 160String:...
View ArticleIP 6000 Power Injector
I purchased a basic PoE injector for my IP 6000, connected and the phone didn't power on. Does anyone have a part number of one they've proven to work?
View ArticleEnhanced Call Park feature
I'm wondering if there's a working config for Enhanced Call Park feature (for Broadsoft/BroadWorks) as per release notes for software 5.3 I've searched forum (earlier topics didn't have definitive...
View Article[Software] Trio UC Software 5.9.3 Rev AB
Hello all, Poly Trio UC Software 5.9.3 Rev AB (5.9.3.8721 for Trio 8300 and 5.9.3.8724 for Trio 8500/8800), with associated utilities and documents on the Polycom Trio product support web pages...
View ArticleMicrophone button grey
We have VVX 4.11 handsets connected to our Windows 10 computers using BToE v3.8.0.0. We use Skype for Business Online. When a user is in a call using their VVX, the microphone button is grey. However,...
View ArticleMetaswitch versus Web interface
I am new to using Polycom phones. And I am trying to move some keys around and I am having trouble with the DND key. I am wondering if the Metaswitch (HPBX) programming will always over-ride any...
View ArticleTrio 8500 & Windows 10 USB Connection
I want to use the Trio 8500 as a microphone for Zoom calls. I thought I could take the micro-USB connection from the Trio to a Windows 10 laptop and it would recognize it as an audio device having a...
View ArticlePolycom TRIO 8800 - microphone mute fail after update
After latest update (Polycom Trio 8800 Software 5.9.3 Rev AB) i am stuck with annoying problem. I can't unmute/mute microphone - it blinks whole time. Mute function works only from main screen.Also...
View ArticlePolycom Trio and WebEx
HiI have a Polycom Trio 8800 on software version 5.9.3.7982 Is it possible to setup an unregistered line to connect to WebEx?I have read through the documentation released by Polycom in 2018 and this...
View ArticlePoly Trio C60 On Zycoo U100
Hello guys, I'm kind a new here but i haven't any experience on zycoo IPPBX, our customer uses it and he want to buy trio c60 and use it as extension, they don't want to use it for skype,meetings or...
View ArticleFirmware upgrade error VVX311
So I got a few VVX311 phones I want to use with 3CX, but in order to get them to work they need to be updated to 6.1.2 I have tried through the GUI - its not working I get i cant download a .CFG file...
View Article300SIP Error 0x4020
Hi all,I am trying to set up a system using older (but perfectly working) SoundPoint 300SIP phones. Upon startup one of the phones shows "configuration file error 0x4020".Now, I tried to reset the...
View ArticleContacts on VVX handsets using Google Voice
Hi,We have deployed Google Voice at a couple of our sites and are using some Polycom handsets. They work fine. However, I was wondering if there is a way of getting them to show the same contacts as a...
View ArticlePolycom VVX 250 OBI HELP I have NEW advanced admin menu - how do I switch to...
Hello Community, Long story short I had Google Voice, they updated and changed my polycom 250 phone to have a very advanced menu --> and my new carrier RingCentral and Google Voice and Polycom -...
View ArticleUC: 5.9.3.8724 & Zoom Room controller bug
I have updated 4 Trio 8500s (that are configured as Zoom Room controllers) w/UC 5.9.3.8724 and each one of them have experienced an identical issue. The Zoom Room systems are Dell Optiplex Micros...
View Article[Zoom] Trio UC Software 5.9.3 Rev AB required before 30. May 2020
Hello all, please be aware that all Trio 8800, Trio 8500 and Trio C60 will require UC Software 5.9.3 Rev AB >here< due Zoom implementing security features that require at lease Zoom Software 5.0
View ArticleChange Password when provisioned to trio.zoom.us
I have a multi-layered problem. The first part of the problem is that I have several Polycom Trio 8800 devices that are provisioned to trio.zoom.us to use as a Zoom Rooms controller. The devices are...
View ArticlePolycom phones looses registration within cluster scenario.
Hello. We faced to an issue with polycom, namely - polycom phones looses registration within SRV/DNS based cluster scenario.. So we have round-robin cluster of SIP-proxy instances behind the same SRV/A...
View ArticleHelp needed factory reset - phone resets to Ring Central rooms phone
This has been driving me crazy and has not been anything that Poly has been able to assist with to date. When we got our phones we got everything going between the visual plus, the camera and...
View ArticleSoundPoint IP 550 - Primary Image Corrupt
My IP550 was running 3.x SIP software, and I decided to upgrade to the newer 4.x software. Part of what prompted this is that the provisioning host previously used no longer exists, and I didn't have...
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