Hello Community,
Long story short I had Google Voice, they updated and changed my polycom 250 phone to have a very advanced menu --> and my new carrier RingCentral and Google Voice and Polycom - cannot help me.
The menu for when you login from PC (you use the IP for the phone), enter username Admin & password, when I do this - my menu has options that do not show up on ANY support for the Polycom 250, so I need some assistance trying to configure the phone back to a simple menu. It seems Google Voice added too many updates and parameters. I have tried Factory resetting - however that only resets the basic functions and deletes the wifi access (the phone essentially still acts the same way). Please see attached screenshot of the advanced menu - This is for those who have higher knowledge of IT. I believe I need to install a different version of the firmware - but I am not that tech savvy to understand where and how to upload it with this crazy advanced menu.
Anyone else have this issue? With google voice or another carrier installing an advanced menu on a Polycom phone? I've been stuck on this for over a week dealing with RingCentral, Google Voice, & Polycom - they all say someone else should be helping me - Polycom said my phone is out of warranty, and they(third party who sold me the phone) were responsible for assisting me.
PLEASE HELP! I just want to use my desktop phone again, but Google went and complicated everything.
Thank you,
Stephanie