This has been driving me crazy and has not been anything that Poly has been able to assist with to date.
When we got our phones we got everything going between the visual plus, the camera and everything else. Upon calling Ring Central customer support, they told we could us the phone with the Trio because we did have rooms and needed to configure the phone to use it. One of the team found a .xml or .cfg file on a RingCentral forum purporting to solve the issue we were experiencing. We download the file to a USB, plugged it in and rebooted the phone. The configuration was overwritten and when the phone powered back up, it was a RingCentral Rooms phone and was asking us to sign in. Not having a Rooms account, we couldn't and reset the phone back to factory spec.
Phone reboots as a phone (it doesn't work) but as soon as the network connects, it starts downloading updates and, before you know it, it's back to being a Rooms phone. I have tried to update the configuration files, load different versions, do multiple factory resets and each time, the phone resets and then starts updating back to a Rooms phone. I even exported the configuration off one of our other 8800's but could not figure out how to load all those files into the stricken phone.
I've called RingCentral and they said call Poly so I called Poly and they had me do a factory reset again but then the updates start and I'm right back where I started. I can get to the interface online but am unable to force changes on the phone because the reboot commands don't do anything.
I desperately need some help getting this thing back to being a usable phone. I can attach or link to the config file if that would be of any help to see what we did, but I hate to think that we just created a $300 brick.
Thanks in advance.
green6001