Shared Line appearance - Cisco CUCM
We have shared lines on many of our Polycom VVX-310 phones however if someone puts a call on hold, another set cannot pick up the call. The overall shared line appearance does not appear to be working....
View ArticleVVX Caller ID from directory
UC ver 5.5.2.9374VVX601 The goal is to have the name information from the directory display on the phone's screen for incoming calls. The directory was setup on the phones using the...
View ArticleFactory reset failed Soundstation IP 5000
I purchased a second hand Soundstation IP 5000 that was working fine but I didn't have the Admin password and 456 was failing and factory reset it using keypad and mac address successfully, but then...
View ArticleProvisioning Screen Saver on Polycom VVX410?
Hi Polycom. Is it possible to provision a Screen Saver onto a Polycom VVX410? Phone specs:Model: VVX410UC Software Version 5.8.1.7278Updater Version 5.9.6.8818
View Articlehow to receive instant messages out of call?
Hi, after enabling the instant message feature, the VVX 1500d does receive instant message that were sent by asterisk with its MessageSend() application. Unfortunately, it does not receive such...
View ArticlelineKey.reassignment.enabled lineKey.X.category="EFK"
Good afternoon, Anyone one have any information on how to use lineKey.X.category="EFK" For example if you were to be utilising the line function it would...
View ArticleVvx500 setup
I purchased a vvx500 polycom voip phone. I also have a 5g usb wifi dongle. I need help setting things up. I do not find a wifi setup on the phone.
View ArticleNo outgoing call from Polycom trio 8800
Hi All,I have got a Polycom trio 8800 with me if have configured the Skype for business and SIP(Panasonic) I am able to make calls to my Polycom trio from other phones and mobile, but unable to call...
View ArticleNo outgoing calls from trio
Hi All,I have got a Polycom trio 8800 with me if have configured the Skype for business and SIP(Panasonic) I am able to make calls to my Polycom trio from other phones and mobile, but unable to call...
View ArticleEFK - Macro with DTMF failing when using SIP INFO
Hi,I'm trying to define a softkey which will send DTMF during a call.The VVX 601 is configured to use DTMF via SIP INFO only.When the user press the softkey, the VVX only sends one SIP INFO with the...
View ArticlePolycom Phone VVX 311 getting freeze
Hello Team. Very Good Morning. We have above mentioned polycom phone in one of the location, the polycom phone getting freeze and due to this user is not happy, will you please help me to fix the issue...
View ArticleIs there a way to connect a SoundStation IP 6000 to 3CX in the cloud?
Good morning. Polycom noob here. We recently moved our 3CX installation to AWS Lightsail, and everything has gone well so far. I have been asked to add a couple of SoundStation IP 6000's, and only then...
View ArticleVVX450 Default Screen
Is it possible to set the Contact Directory or Main Menu as the default screen on the VVX450? tia
View ArticleVVX 450 Expansion Module Issue
Hi there, I have a customer with a VVX 450 and its EM 450 companion. The module's line buttons frequently stop working. The only fix, to this point, has been power cycling the unit. Has anyone else...
View ArticleVVX 410 SFB password limitations
Hi, We have a VVX410. What are the parameters for a user password in the User Credentials area for Skype for Business? The user can login to the PC and into the SfB application...but the phone will...
View Articleinvert view of the camera polycom trio 8800
We have a RealPresence Trio 8800 in the lastest software UC version; 5.5.4.2255.The camera has to go under the screen because the screen is in an elevated position and that is why we have to turn the...
View ArticleVVX 601 desk phones
Hi We recently purchased VVX 601 phones for our Secretariat team. Their old phones connected to their computers using a USB B to USB A cable, this allowed them to sign onto their phone through their...
View ArticleVVX transferring problems.
Hi everyone,At my company we have a polycom VVX phone. It used to work perfectly before this problem arose.When trying to transfer calls to anyone, via cell # or extension #, it has my phone call them...
View ArticleIP6000 LED Indicators are blinking red
Hi!We have 4 of this Polycom IP6000.Now i came back from vacation one of them - the led´s are blinking red.They are connected via POE and working great.Except this one now.I dont find a error...
View ArticlePolycom CX5000 not booting
Hello,we have Polycom CX5000, but suddenly polycom not boot. The buttons are on, but screen didnt show nothing. Computer dont reconize as device.How it repair? Thanks for answer.
View Article