[Troubleshooting] SoundStation IP 6000 locks up
Greetings, Phone Details: Phone mode: Polycom SoundStation IP6000Call Platform: VonagePart Number 3111-15600-001 Rev:WUC Software Version 4.0.14.0987BootROM Software Version 5.0.5.2324 After upgraded...
View ArticleSS IP 7000 No Network (Error DHCP Failed)
Hello- I found a knowledge base that helped the person fix their "no network" issue that I am having. The fix didn't help mine. Model: SoundStation IP 7000Version: 4.0.8.1972Assembly: 3111-40000-001...
View ArticleSoundstation IP 6000 says "network is down " for a split second every 5...
We have bought 14 Soundstation IP 6000's. I had confugured them for use with a Mitel (Shoretel) PBX. 3 of them will emit a tone and display "Netwok is Down" for a split second the n come back up. After...
View ArticleRegister via Proxy server Polycom VVX600 and Obihai300
Hi, I try to register the Polycom IP phone to SP 4 of the Obihai, follow the step: Service Providers -> ITSP Profile D SIP -> ProxyServer : 127.0.0.1Voice Services -> SP4 Service ->...
View ArticleVVX D60 - Connectivity / Pairing Issue
Hello!I am experiencing network connectivity issues with a VVX D60 phone. We are able to get the phone connected and paired, it really works well. Only issue we are running into is that the phone...
View ArticlePolycom Trio 8800 don't boot
Hello,sorry for my english ...i have a problem with my polycom trio 8800 i have upgrade to the latest version but he don't boot .i tried to use the recovery mode for hard reset but it's impossible this...
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[Cloud] Polycom Device Management Service PDMS-E
Polycom Device Management Service Overview The new cloud service’s ability to streamline and simplify management, provisioning, and updating. What is PDMS-E ? Polycom Device Management Service is a...
View ArticleHow to enable BLF call pickup on VVX 601?
Hi All,This is a quick question regarding BLF call pickup. I have been following below FAQ but so far not successful (Whenever call comes in, "Incoming call" window pops up, but it goes to voicemail...
View ArticleCan't set Electronic Hookswitch (EHS) mode with UCS 5.9.0
FYI, I just updated UCS firmware from 5.8.2 to 5.9.0 and noticed that I am not able to set EHS mode to Plantronics. Comparing UCS Admin Guide, 5.8.1 and 5.9.0, I noticed the default...
View ArticlePolycom Provisioning site specific settings
We have an FTP server to which all of our phones use DHCP option 160/161 to locate the server. There is a master configuration (000000000000.cfg) which has has the following configured for our phone's...
View ArticleSetting different ringtones for incoming calls and Desk-to-Desk calls globally?
My office recently upgraded our phone system and we love the new system except the only issue is most of the staff has the VVX 300 series and cannot tell if someone is ringing them desk to desk or they...
View ArticleLooking for dynamic IPv6 refresh web-config or bugfix
Background information:- (UC) Software version of my phone: 5.9.0.9373- Phone model: VVX 150- Call platform: openSIP / commercial SIP provider with IPv6 support- Support information package: attached-...
View Articlecan someone help to disable URL-Dialing...
URL-Dialing feature.urlDialing.enabled="0" i found this way but can't found the plcae where i can do it
View ArticleObtaining unlisted firmware release
Hello, I am trying to obtain firmware release 5.5.1.11840 (split) for VVX series.However the only releases listed on the VVX matrix are Rev P (5.5.1.15880) and Rev Q (5.5.1.15937). I require this...
View Articlei have 2 account on vvx 401 but when i received call under 2nd account on...
i have 2 account on vvx 401 but when i received call under 2-nd account on phone screen show ringin 1account please help i need it fix asap
View ArticleREST API getting "Status" : "5000" on all POST methods
Hi guys, I am hoping someone on here can help. I have gone through all the API docs, searched google and the community forums, and I don't see anyone with this issue. Here are the relevant specs:...
View ArticleChanging *Park* action string for native Polycom Park feature (enabled via...
Phone InformationPhone Model VVX 400Part Number 3111-46157-002 Rev:AMAC Address 00:04:F2:DF:D8:46UC Software Version 5.9.0.9373Updater Version 5.9.7.11143Voice Switch: Broadsoft Human action:Long press...
View ArticleSoundStation 6000 IP - hash (pound) key or touch tone not working
When entering a conference call meeting, the lead person for the meeting needs to enter in a PIN code followed by the hash key. When entering using the Polycom it asks for the PIN, but when you type...
View Articlevvx 601 softkeys
Hi allVVX 601 , software version = 5.6.3.1155 When you make a call, the touch screen soft keys change from "new call and Directory" to include "End call and Transfer". These 2 buttons are right next to...
View ArticleWireless Adapter and Switch for the Soundstation IP 6000
Looking to get a Wi-Fi switch that works with the Polycom OBIWIFI5G Wireless-AC USB Adapter or comparable to run an ethernet cable into the SoundStation IP 6000 for the purpose of conducting conference...
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