Screen Capture - Trio 8800 not working
Hi,i tryed to use cfg file from link under to set available screen capture but without any...
View Articlehow to adjust microphone on IP5000
Good evening.I have just bought Polycom IP5000. Updated to the latest version. UC Software Version 4.0.14.0987BootROM Software Version 5.0.14.0580 I have an issue with microphone. When I start...
View ArticlePloycom VVX401 intercom auto-answer
Hello, I've been stragelling with this issue for several days now, reading forums and what not. As all forums show I placed these values into sip.cfg: <voIpProt.SIP.alertInfo...
View ArticleVVX 601 Application not Starting
One on the VVX 601 phones not starting when I plug it in. the Polycom screen come up and them the starting the application screen. then the screen goes white and hang there for ever. I can not do a...
View ArticleSoundPoint IP 335 disconnects network when logging into phone's control panel
I have a Polycom SoundPoint IP 335 that I use with my RingCentral service. It's working fine. However if I try and log into the control panel for the phone, the phone goes off line and I have to power...
View ArticlePolycom VVX 500 and 600 on Transfer Show Lines
UC Firmware = 5.8.2.4732 On the VVX 400 I have created a Blind transfer that shows the lines by default instead of the dial pad to dial a number. <softkey softkey.1.label="BlindXfer"...
View Article[Hardware] Are the external mics for a cisco 7937 compatible with the...
Hi folks, just a quick question. I was reading that the 7937 is just a OEM rebranded Soundstation 7000. Just wondering if we can reuse the same microphones (we're replacing our phone system that...
View ArticlePolycom Trio loses SIP connection when Visual+ plugged in
This is an odd one. I have a Trio 8800 and a Visual+, and a Logitech C930e plugged into the Visual+. All firmware updated. I have connectivity between the two devices. The Trio is logged in to SfB,...
View ArticlePolycom VVX300 Voicemail Timestamp Question
Morning, My company has an office where a number of VVX300's have been deployed, and a general question has been raised by staff in that location I'm not sure how to answer (I'm in an office states...
View Article[Software] VVX UC Software 5.9.0
Hello all, we just released VVX UC Software 5.9.0.9373 What’s NewPolycom Unified Communications (UC) Software 5.9.0 is a release for Open SIP and Skype for Business deployments. These release notes...
View ArticleEFK order of operations
Regarding UCS 5.7.3 Rev D. on a VVX 410. I would like to make an EFK that presses the transfer button, dials the extension to transfer to, waits 2 seconds (as an attended transfer), then presses the...
View ArticlePolycom VVX Reboots and Loses Config
Hi,We've been having this issue for a while, and as we add additional endpoints, we are noticing it more, and would really love to finally solve it. We have a combonation of 400 phones deployed to...
View ArticleTypes of BLA/SLA support in polycom phones?
Hello, Recently we are working on the RFC 7463 for BLA/SLA.I just want to know whether this RFC is supported in polycom phones or not as we want to implement it with polycom phones....
View ArticleSoundstation 7000 Default Softkey Name Change
Good Morning, Is it possible to change how the 'New Call' softkey on the lock screen is displayed. For example, could it be updated to display 'Emergency' or '911'. It does not appear as though it can...
View ArticleDirected Call Pickup Only dialing string and not extension
We are trying to set up a new system with all vvx series phones 410/500/450 however i keep running into a very large problem for us. I have set up BLF keys to monitor other extensions and need to be...
View ArticleSip UPDATE method support for polycom?
Hello, Can someone please leave some traces about enabling SIP UPDATE method in polycom or when will polycom send the UPDATE method . UC Software : 5.8.1 Sip...
View ArticleVVX410 / VVX411 not showing BLF list
Hi, I've decided to share my experience with getting the Busy Lamp Field (BFL) list to show on a VVX410 / VVX411 handsets and the expansion module since I can't find this issue documented anywhere and...
View Articlevvx Line key serve as Prepend
Hi All.This is the Phone InformationPhone Model VVX 300 UC Software Version 5.4.6.4588Updater Version 5.6.6.4502 I want a line key to serve as a Prepend.Not a soft key but a line key, the keys on...
View ArticleVVX 411 Caller ID for all lines
I am only able to see the caller ID for incomming calls to my direct number. I would like to be able to see the Caller ID for all incoming calls. (We have five different lines) Is there a way to...
View ArticleSet specific bootrom version file in 000000000000.cfg
Hi, Is it possible to set a specific Bootrom (for older models which still use a seperate bootrom file) within the 000000000000.cfg master configuration file? I know this is currently possible for a...
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